Graduate Assistant For Case Management - Fitchburg State University

Job Description:

General Statement of Duties: The Graduate Assistant for Case Management is a newly created paraprofessional position that will play a key role supporting student-facing processes and assisting with administrative operations for the Office of Student Affairs, and Dean of Students Office. Reporting to the Assistant Director for Care & Community Standards, the Graduate Assistant will oversee a caseload of student concerns, in addition to managing projects that support the work of Case Management, and the Community Assessment and Risk Evaluation (CARE) Team.

General Duties & Responsibilities

• Manage a caseload of students experiencing personal, educational, behavioral and medical concerns; acting as a resource and referral agent, and offering continued follow-up and support.

• Maintain confidentiality and discretion with sensitive student information, navigating interpersonal relationships with empathy, and focus on the holistic development of the student.

• Use Maxient database to document student case-related information and reporting students of concern for the CARE Team.

• Operates as the primary point of contact for withdrawal inquiries by gathering information about student experiences, offering additional support, and advising students through the process.

• Assist in supporting administrative processes as needed, including, but not limited to; Leaves of Absence, Readmission Requests, Dean's Probation Contracts, SAP Appeals and Emergency Funding Requests.

• Support the Office of Student Affairs with walk-in appointments, phone-calls, responding to emails and covering the office as needed.

• Participate in Student Conduct cases by serving as a hearing officer as needed.

• Work with Assistant Director to research, design and manage a peer mentorship program that focuses on student wellness, education, resilience and access to support.

• Build partnerships across campus and community constituencies to research and expand upon existing resources that students may be referred to for a variety of needs and concerns.

• Other duties and projects as assigned

Requirements:

The GA must possess a Bachelor's degree and be enrolled as a graduate student at Fitchburg State University, must not be enrolled in more than 6 credit hours each semester without prior approval. GA must seek approval to take courses outside the Graduate Education Program, or daytime undergraduate level courses.

Dates & Terms of Employment:

Start Date: August 12, 2024 - End Date: May 31, 2025

Hours: Graduate Assistant is expected to work twenty hours per week

Compensation & Benefits:

Stipend: Not to exceed $12,000.00 for 40 weeks of paraprofessional work, to be paid in a bi-weekly pay cycle.

Waiver for 12 class credits an academic year, tuition and fees, each fiscal year (7/1-6/30)

Employment opportunities within the office may exist and will be reviewed yearly as staffing needs are determined.

Graduate Assistant will not be required to work during most holidays, vacations or break periods (with specific arrangements to be determined with supervisor).

Position Contact Information:

To learn more about this Graduate Assistant position, or to express your interest, please submit your inquiry to the Office of Student Affairs, by emailing studentaffairs@fitchburgstate.edu. Thank you!

Application Instructions:

Please provide a cover letter, explaining your interest and qualifications for the position, as well as an up to date resume. Since selection for this position is contingent upon acceptance to a graduate program, we would encourage seriously interested candidates to apply for graduate admission as early as possible.