The Office of Graduate Admissions in the Graduate School is recruiting a creative, organized, detail-oriented, experienced, and tech-savvy Graduate Admissions Manager. The inaugural incumbent will support the Director, supervise staff, oversee operations, and contribute to and lead efforts ultimately aimed at increasing new graduate enrollment.
Examples of responsibilities include:
Identify opportunities to improve admissions processing and customer service for prospective and newly admitted graduate students and lead subsequent efforts.
Create training materials and train admissions staff and faculty across campus.
Develop knowledge and expertise in admissions systems, processes, policies, procedures, and practices.
Oversee the aspects of admissions processes in the CRM (Slate) and Banner that are performed by the Admissions Coordinators and lead activities of those staff.
Directly supervise the Customer Service Team.
Assist with updates/configuration of the CRM (Slate).
Develop and maintain collaborative relationships with other admissions units and student support offices across campus.
Process complex or back-logged applications and assist prospective and newly admitted students as needed.
Monitor the tuition classification and lawful presence verification processes for newly admitted graduate students for compliance.
Develop reports as needed.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Previous work experience in a higher education is a must.
Proven track record of developing, planning and executing both short and long-term goals.
Motivated and able to work independently or collaboratively when needed.
Must be well organized and detail-oriented with the ability to balance timeliness and accuracy.
Embraces and champions the use of technology to improve efficiencies.
Demonstrated ability to respond to changing and growing environments and responsibilities with flexibility and adaptability.
Strong interpersonal and communication skills, including tact and diplomacy.
Strong analytical and problem-solving skills, including the ability to review data or situations, assess possible actions and subsequently make appropriate decisions or recommendations.
Experience configuring and using a CRM (or similar) system.
Bachelor's degree and five years of related experience; or a combination of education and related experience.
Georgia State University