Government Lockbox Account Processor 2 - Gresham, OR

US Bank Gresham , OR 97030

Posted 2 weeks ago

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Schedule: Shifts vary from 5:30 am- 7:00 pm Monday-Saturday

Basic Qualifications

  • High school diploma or equivalent

  • Two to three years of experience in clerical and customer service activities

Preferred Skills/Experience

  • Thorough knowledge of products, services, terminology, procedures and systems related to assigned area

  • Well-developed customer service skills

  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service

  • Ability to resolve complex problems with minimal guidance

  • Proficient computer skills, especially Microsoft Office applications

  • Effective verbal and written communication skills

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Government Lockbox Account Processor 2 - Gresham, OR

US Bank