Government Analyst I - 41000511

Requisition No: 830085

Agency: Office of the Attorney General

Working Title: GOVERNMENT ANALYST I - 41000511

Pay Plan: Career Service

Position Number: 41000511

Salary: $42,000 Annually

Posting Closing Date: 06/18/2024

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Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.

Pay: $42,000 Annually

Position Summary: This is a GA I position within the Office of the Attorney General located in Tallahassee. This is work collecting and compiling complaint data, conducting comprehensive research using multiple media venues, analyzing, and responding to inquiries verbally and in writing, exercising independent judgment to assist complainants in accordance with the agency's consumer advocacy mission while using agency approved writing standards.

Qualifications:

• A bachelor's degree and two years of professional experience in consumer advocacy, investigations, journalism, public relations, customer service, or analyst work.

• A master's degree can substitute for one year of the required experience.

• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

A passing score of 75 on the work sample must be achieved to be offered an interview. Only applicants who demonstrate they have the KSA's and meet the minimum qualifications will be invited to participate in the work sample. Responses to the qualifying questions are required to be considered for this vacancy.

The Work You Will Do: The duties described below are not all inclusive for each position. However, knowledge, skills, and the ability to perform all tasks are required for consideration & should be demonstrated in the application and answers to the qualifying questions. This position's duties include but not limited to the following:

• Maintains up-to-date knowledge of OAG agency priorities, section overviews, general duties and chapter 501, FS, Florida's Deceptive and Unfair Trade Practices Act

• Ability to route incoming correspondence promptly and proficiently to correct OAG section.

• Maintains up-to-date knowledge of current consumer, public interest and legislative issues, consumer scams, fraud, and complaint trends and resources.

• Provides prompt verbal assistance and information to complainants about their rights, responsibilities, and resources, including local, state, and federal agencies, and consumer advocacy organizations.

• Writes accurate concise summaries of verbal and written complaints, inquiries, information requests and other correspondence, and accurately documents complaint data for future trend analysis and public records searches.

• Reviews written complaints in relation to OAG duties, services, and Ch. 501 FS, as well as in relation to current consumer & public interest issues; consumer scams, fraud, and complaint trends and resources. Accurately routes complaints under OAG jurisdiction to proper sections or subject experts

• Conducts research and fact checking to determine other accurate regulatory and law enforcement jurisdiction and resources.

• For research and fact checking, uses multimedia resources, including consumer protection alerts and news; Internet searches; OAG agency databases; communicating with OAG subject experts/staff; communicating with external government and consumer agencies; informal review of Florida Statutes, rules, and regulations.

• Determines solutions for problems.

• Exercises independent judgment in handling complaints via quickest, most effective media (phone call, email, postal, fax) and providing the most helpful response.

• Composes written responses in direct business writing style, using consumer advocacy language when appropriate.

• Maintains understanding of OAG complaint process from initiation to closure to effectively find and share data.

• Recognizes and documents patterns of complaints, complaint trends and surges in relation to the OAG's consumer protection role and Ch. 501 FS.

• Recognizes and escalates non-consumer complaints that involve urgent or potentially controversial safety/abuse/medical issues, security concerns, and issues that require law enforcement referrals.

Knowledge, Skills, and Abilities:

• Work independently with minimal instruction, or direction.

• Ability to plan, organize and coordinate assignments.

• Ability to maintain effective working relationships with others.

• Ability to communicate effectively internally and externally.

• Ability to read, comprehend and analyze written complaints regardless of complexity.

• Ability to understand and follow instructions.

• Ability to retain information and apply in compare/contrast situations.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.

• Nine paid holidays and one Personal Holiday each year.

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

• Flexible Spending Accounts

• Tuition waivers.

• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.

• The elements of the selection process may include a skill assessment exercise.

• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.

• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government's employment eligibility verification program (E-Verify). E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.