Position Description Overview
First Data Government Solutions is contracted to provide Verification and Validation services to the State of Indiana for the Eligibility Modernization Project which was established for Public Assistance Programs. Most work is performed at the client site at the State Government Center in Indianapolis. We are seeking a highly motivated, versatile individual with Eligibility experience for a Team Lead position to collaborate with and support the First Data team to deliver required work products.
Business Analysts/Consultants are responsible for participating in the development, assessment, maintenance, and/or enhancement of business applications as related to First Data's public sector clients. Specific tasks will vary depending on the size and scope of the projects. This project involves Public Assistance Programs - Medicaid, SNAP (food stamps), and TANF. Duties may include:
Estimate level of effort and timing effectively
Focus on customer experience and service for internal and external customers
Identify opportunities to improve the processes and quality of work products
Consulting with project managers and client personnel to help identify and document business needs, objectives, and requirements. It may also include documenting current operational procedures, problems, input and output requirements, data scope, usage, and security requirements.
Support Project Manager to ensure projects are delivered on-time according to client requirements, on budget, while meeting all of the customers' business requirements (in scope) as detailed in the Requirements Traceability Matrix (RTM) and/or Statement of Work
Responsible for completing tasks related to deliverables. These could include, but are not limited to, maintaining project work plans and schedule; conducting research, organizing and presenting findings, leading work sessions with clients and project team, and developing documentation using structured methodologies
Adhere to PMBOK methodologies
Applying project management methodologies, processes, and templates consistently.
Participating in the planning and execution of specific projects
Reviewing and fully understanding all project and business requirements
Complete personal deliverables efficiently and on time
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
We are specifically seeking employees with experience in State Government Human Services Systems. That includes Health Benefit Exchange, MMIS, Medicaid, Medicare, Integrated Eligibility Systems, SNAP / TANF, Health Information Exchange, WIC/EBT, Child Support and Child Welfare (SACWIS) Systems and other IT Systems that support human services programs. Your experience may be as a state government employee or as a third party consultant.
Excellent interpersonal skills to interact with clients and/or staff at all levels
3 years demonstrated business analysis and project management experience involving the implementation of robust data collection and management projects in the health and human services arena
4-year college degree or equivalent experience
Functional understanding of the full System Development Lifecycle (SDLC) phases
Capability and willingness to embrace change and quickly adapt to new situations, shifts in direction and priorities, both from a client and internal perspective
Ability to make complex decisions and recommendations under limited direction and using high degree of initiative and independent judgment
Excellent written and verbal communication skills. Must be able to plan and facilitate presentations and client meetings, and guide the First Data and client Teams in developing required deliverables and work products
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
First Data Corporation