Goodman Dermatology - Front Office Lead- Braselton

Goodman Dermatology, an AQUA Dermatology portfolio practice, is a comprehensive full-service skin care provider in Florida, Georgia, and Alabama. It offers medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology.

We are seeking a Front Office Lead who will be responsible for ensuring the delivery of effective, quality care to patients, leading and supporting team members, and upholding the practice's vision and mission.

ESSENTIAL FUNCTIONS

• Partners with leadership, providers, and staff to manage operations of assigned practice location(s) including patient care and retention, personnel management, and workflow of the office and clinical team members.

• Monitors and maintains performance practice standards; meets defined target standards for several patient appointments, staffing productivity, patient experience, and other business performance standards.

• Implement policies and procedures that ensure efficient operations supporting administrative and clinical functions.

• Identifies and applies cost-saving and revenue-enhancing opportunities.

• Manages the inventory of supplies, equipment, technology, and other resources necessary for high-quality patient care and the efficient function of the practice.

• Evaluate the performance of all office team members, effectively communicating, giving timely feedback, and empowering team members to do their jobs well.

• Assists in onboarding by training and evaluating new team members.

• Assumes responsibility for patient flow processes. Strategizes to improve efficiency and eliminate barriers that impact patient care.

• Provides coverage for Front Desk Specialist and/or Medical Assistant as needed.

• Works well in a team environment, building and inspiring good working relationships to accomplish common tasks collegially.

• Adheres to the AQUA Dermatology Mission Statement, Credo, and Service Goals and Values; always provides exceptional customer service.

• Cultivates a culture of compliance that adheres to local, state, and federal regulatory requirements.

• Other duties as assigned

We offer competitive salaries and benefits:

• Medical, Dental, and Vision available after 30 days of hire

• Short-term disability and life insurance, and many ancillary options.

• 401k available after 90 days of hire

• Paid time off and holidays

• Excellent growth and advancement opportunities

LOCATION: Braselton

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time

• Monday

• Friday

• 8 am

• 5 pm

SUPERVISORY

This position supervises the administrative practice team members (if assigned), Clinical Supervisor, and Front Desk Supervisor (if assigned) at their assigned location(s).

TRAVEL

Travel between Goodman Dermatology Practice locations may be required for this position.

QUALIFICATIONS

Education

• This position requires a High School Degree or equivalent completion.

Experience

• Two to five years of experience in a management/supervisory role in a medical office is preferred. Has an understanding of dermatology office protocol and procedures and can effectively lead a team in a dermatology office.

Communication

• Excellent oral and written communication skills

Work Style

• Must be able to work well independently but ask for help when needed. Ability to analyze and interpret information and interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice, with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest-quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!