Good Hands Rescue Network Engagement Lead

Allstate Northbrook , IL 60062

Posted 1 week ago

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The GHRN Engagement Lead will manage and continually improve engagement activities for GHRN roadside rescuers, including outbound and inbound communications, promotional campaigns, and rescuer support (in collaboration with the ARS assistance operations).

Key Responsibilities:

  • Plan, manage, and perform ongoing activities and special projects to help rescuers be successful; to increase the value of GHRN for rescuers, customers, partners, and Allstate; and to continually improve key outcomes including retention, reengagement, and productivity.

  • Contribute to and execute rescuer communication strategy, processes, and standards in collaboration with GHRN management and other stakeholders.

  • Develop and execute an editorial calendar that supports the strategy and includes messaging across digital channels including email and text messaging.

  • Plan, coordinate, and collaborate with the broader GHRN team on content creation including messaging for save campaigns, promotions, education, and weather events.

  • Monitor and respond to inbound rescuer feedback; collect and track feedback and contribute to analysis and management discussion of key themes, issues, and opportunities to improve GHRN.

  • Partner with the Data & Analytics team to measure and analyze the impact of engagement activities

  • Maintain the on-demand orientation program for rescuer candidates, including updating orientation materials as needed

  • Support and contribute to strategic decision-making for GHRN

  • Promote a culture of high performance, collaboration, learning, and skillful innovation and evolution

  • Manage operational efficiency and effectiveness

  • Work with a high level of independence on new or unfamiliar projects

Supervisory Responsibilities:

This job does not have supervisory duties.

Job Qualifications

Education and Experience

  • High school degree required, BA degree preferred
  • 5+ years recruiting, human resources, and/or customer relationship experience

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Demonstrated ability to build and maintain good working relationships with service providers and/or customers

  • Strong verbal communication skills

  • Moderate skills in operational analysis including using Excel and self-service analytics tools

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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