Good Hands Repair Network Inside Auto Adjuster

Allstate Bothell , WA 98021

Posted 2 months ago

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for a Good Hands Repair Network Inside Auto Adjuster in Bothell, Washington.

Customers need us the most when they are involved in an accident. As an Auto Repair Network Liaison you will play a vital role to ensure we deliver on our promise to help restore people's lives after they've had a loss.

What you will do:

  • Respond to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues

  • Collaborate with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses

  • Negotiate pricing for parts & repairs, determine appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met

  • Deliver compassionate service that is fast, fair, and easy, to ensure customer retention in all dealings and communications with both internal and external contacts.

  • Work independently, prioritizing the individual's own responsibilities, and managing the individual's own workload.

  • Consistently meet behavior, production, quality, and/or customer service goals.

What we offer:

  • Competitive salary, based on prior experience

  • Generous Paid Time Off, 401(k) and pension

  • Medical, dental, and vision coverage

  • Wellness incentives

  • Tuition reimbursement (starts day 1)

  • Volunteer opportunities

  • You can view all Allstate benefits @

Job Qualifications

  • Bachelors degree in related field preferred or equivalent experience

  • Minimum of 2 years of auto estimating experience

  • Experience working in a body shop is a plus

  • Ability to interact effectively with internal or external customers and act with empathy

  • Applies general knowledge of insurance policy, coverage, and regulation

  • Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

  • Applies general industry knowledge to discipline practices, including best practices, to support the business unit

  • Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data

  • Applies general knowledge of standardized problem solving and preparation of basic reports for analysis

  • Applies general ability to leverage learned technical skills in support of team objectives

  • Applies general negotiation and/or arbitration skills

  • Applies general conflict management and problem resolution skills in managing internal and external customer relationships

  • Ability to investigate, evaluate and settle moderately complex claims

  • Provides individual decision making within authority limits

  • Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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Good Hands Repair Network Inside Auto Adjuster