Golf Pro Shop Retail Attendant

Summary: The Golf Pro Shop Retail Attendant is responsible for assisting in the management of the day to day operations of our golf revenue centers. He or she is responsible for maintaining up to date and accurate information about the golf operation or any other current activities here at Wild Dunes Resort.

The Golf Pro Shop Retail Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job Functions:

• Assist in booking/ collecting all golf tee-times

• Maintain a clean and organized proshop at all times

• Answer all phone calls in a timely and professional manner enthusiastically.

• Effectively utilize greens fee strategies and utilize tee sheet efficiency

• Maximize ancillary revenue through strategic selling

• Effectively monitor pace of golf course

• Assist in managing systems for all lesson and clinic revenues

• Ensure all standards of the resort are upheld

• Assist in all club functions (tournaments, golf socials, etc.)

• Respond to common inquires or complaints from members or guests

• Have the ability to define problems, collect data and draw valid conclusions

• Participate in weekend coverage as assigned

• Perform any other reasonable related duties as requested

• Exhibit professional behavior at all times

• Maintain professional appearance and work uniform

Colleague is held accountable for all duties of this job and other duties as assigned.

Experience & Education:

• Extensive knowledge of golf and displays enthusiasm for the game

• Golf proshop experience is preferred, but not required.

• High school diploma or equivalent

• At least one-year previous customer service experience or experience in a similar setting preferred

Job Requirements:

• Must be authorized to work in the United States

• Must be able to read, write and speak English

• Must have a strong passion for assisting guests

• Must be able to work well under pressure

• Must have strong knowledge of fitness industry

• Must be able to accurately follow instructions, both verbally and written

• Must be highly detailed orientated

• Must have excellent computer skills

• Must be able to work in a fast-paced environment

• Must have excellent listening skills

• Must possesses excellent communication skills

• Must be professional in appearance and demeanor

• Must always ensure a teamwork environment

• Ability to work a flexible schedule that may include evenings, weekends and holidays

• Must have the ability to deal effectively and interact well with the guests and Colleagues

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:

• Must be able to stand on feet and walk throughout the day, with intermittent periods of stair climbing

• Must be able to lift & carry up to 10 lbs on an occasional, repetitive basis

• Must be able to twist, bend, kneel and squat frequently; crawl occasionally

• Must be able to perform repetitive hand & arm movements and simple grasping constantly; pushing & pulling, squeezing and overhead reaching frequently

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.