GM HBC 16-17

JOB BRIEF

General merchandise products include but are not limited to, health and beauty products, over-the-counter medicines, candy, magazines, tourist items, and seasonal merchandise. The clerk will assist customers with product inquiries and ensure products are stocked and replenished.

JOB DUTIES

• Greet and assist customers in a courteous and friendly manner.

• Stocks the General Merchandise section of the store neatly and replenishes as needed.

• Orders, receives, stores, and stocks products while ensuring proper inventory control, product rotation and quality.

• Creates and builds displays, reorganizes product to maintain appearance, and handles product damages and credits according to company policy.

• Learns store products and their locations in order to assist customers in locating items.

• Verifies merchandise for proper pricing.

• Assist customers with product location, care, sizes, etc.

• Orally communicates with customers and co-workers on products and price.

• Answers telephone to communicate with internal and external customers.

• Fronts merchandise to maintain racks, counters and cases on sales floor. Returns overstock to designated area in an organized manner.

• Cleans and maintains work and back room area.

• Exercise proper safety practices when lifting or moving product or using equipment.

• Notifies department manager of questionable product, out of stocks or slow selling products.

Secondary Job Duties:

• Order merchandise and resolve minor complaints in the absence of the manager.

• Read mail and implement sales plan in the absence of the manager.

• Clean up spills as needed.

• Notify management of associate theft, customer shoplifting, unauthorized markdowns or property defacement.

• Present favorable impression in dress, personal hygiene and business attitude.

• Other duties assigned by management.

QUALIFICATIONS

• Prefer a minimum of High School diploma or equivalent experience.

• Must be at least 18 years of age.

• Must pass Math Test.

• Strong customer service skills.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:

• Occasionally- Pushing up to 100 lbs., pulling up to 100 lbs., climbing up to 6 foot height, balancing, crouching, talking, and smelling.

• Frequently- Carrying up to 50 lbs., lifting up to 50 lbs., stooping, and kneeling.

• Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, reaching waist/overhead level, seeing and hearing.

Safety Risk Factors:

• Occasionally-Loud noise, slippery floor surface, hazardous equipment, contact with sharp objects, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

• Frequently-Twisting of back and neck, and cluttered floor surface.

Other:

• Varied, irregular schedules.

• Working environment involves inside store location with controlled temperatures.