Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft has been investing in the Customer Success teams that play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions.
The Customer Success for our Business Applications product set helps our customers of Microsoft Dynamics 365 achieve business value by driving adoption of Microsoft business applications, working closely with Business Decision Makers, IT Decision Makers and users.
This role requires a strategic leader who thrives on new challenges and possesses an entrepreneurial spirit. You must demonstrate strong skills in adaptive leadership, cross-organizational collaboration, ability to drive impact through influence, relationship building and executive engagement skills. This leader must work closely with the Corporate teams Worldwide. You will regularly interact with Microsoft Worldwide Commercial Business (WCB) Leadership (Services & Specialist Technology Units-STU) as well as leaders from Global Sales Marketing and Operations (Customer Success, Specialist Team Units and Account Team Units) as well as Product teams (FastTrack, Product Management) who share accountability for Customer Success. As a people manager, you must attract and develop a high performing global team and be responsible for partnering with leaders across Corporate and field to enable high-performing teams through direct and indirect support for talent acquisition and development.
Deep expertise in selling and implementing solutions across multiple industries
Strong management, communication and execution skills; Someone who has energy, can energize others and execute.
Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels.
Ability to work through ambiguous situations with can-do attitude and proactively determine creative solutions.
Have a strong background in leading people with the ability to inspire confidence in senior leaders and motivate his/her global team.
Bachelor's Degree, or equivalent experience required, Master's Degree/MBA preferred.
Preference for global experience.
If you find this opportunity to be compelling and can demonstrate your ability to excel as the leader for Customer Success Business Applications at Microsoft, we would like to explore the possibilities with you as soon as possible.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
We are looking for a leader of the Customer Success "Business Applications" organization. As Worldwide Customer Success leader for Business Applications, you will be accountable for:
Driving accelerated adoption and usage of Microsoft Business Applications Suite, leading to higher renewal rates and expansion.
Defining Customer journey maps across sales segments in support of predictable engagement to accelerate business outcomes realization and accelerated usage and adoption.
Developing effective "Business Applications" customer engagement motions by partnering closely with sales, engineering and marketing
Ensuring alignment with Corporate stakeholders across Sales, Product, Partner, and Services Teams
Leading a global organization which comprises a Corporate team (direct-line), and field-based Customer Success Managers (dotted-line)
Enabling change for a customer centric operating model that secures seamless integration and hand-offs across all account team members
Establishing an effective feedback loop that surfaces "Voice of the Customer" and influences product teams to evolve product and Services in support for Customer Success
Building thought leadership and mindshare through external engagements, working with analysts, and publishing white papers