Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Global User Experience %26 Insights Manager

Expired Job

Fortive Greensboro , NC 27395

Posted 5 months ago

  1. Purpose of Position

The Global User Experience (UX) & Insights Manager, located at our

Greensboro, North Carolina headquarters, is responsible for defining & deploying

Gilbarco's UX strategy. Reporting intothe Global Product Management (GPM) team this role extracts user insights,synthesizes them into new use cases and journey lines to make integratedforecourt design recommendations.
2.Key Responsibilities

  • Integrates highly complex hardware & software solutions to inform a comprehensive forecourt User Experience (UX)

  • Manage various digital & media content flows to achieve a cohesive omni-channel experience

  • Maps the "Experience Ecosystem" by way of Customer Experience (CX), Digital Experience (DX), Public Experience (PX) and Brand Experience (BX)

  • Propose and deploy User Acceptance Testing (UAT) criteria and management systems

  • Build processes for conducting research and capturing global market insights, including trends, unmet needs, opportunities and industry threats

  • Deploy your research & insights strategies to achieve regional adoption and process sustainment

  • Manage research projects from start to finish, translatingbusiness questions into research plan; source appropriate research partner;develop questionnaire, data & analysis plan; write report/presentation andcommunicate to key stakeholder

  • Translate market insights into product requirements and systemspecifications in collaboration with product team

  • Design experiments and prototypes for concept testing and use-case validation

  • Construct qualitative & quantitative research methods to uncover industry needs, product/feature prioritization and willingness-to-pay (WTP)

  • Provide insights on how innovation trends are impacting key markets & segments

  • Source and execute complex primary research projects independently and with collaboration of research partners in order to address business questions (85% primary research, 15% sourced)

  • Analyze consumer and market trends to understand key perceptions, motivations and drivers of consumer/customer/market dynamics

  • Partner with GPM and Marcom teams to translate market insights into comprehensive selling strategies and commercial launch plans
    3.Relationships

  • Proactively establishes relationships with sales, marketing & regional leadership, acting a liaison for research & VOC

  • Team leader and cross-functional manager with "can-do-attitude" / collaborative leadership style

  • Has influence upon and is comfortablecommunicating to all levels of leadership

  • Establishes trust in diverse and complex workenvironments with a proven track record of driving results

  • Willingness and ability to work seamlessly withresources that are offsite, both internal GVR resources and external to GVR

  • Ability to work independently as an individualcontributor

  • Strong relationships with global and regionalteams
    4.Measures of Performance

  • Results achieved Global adoption and sustainment of your research & insights strategies

  • Delivery Insights successfully translated into winning portfolio strategy

  • Quality Delivering robust research and insights in a timely manner

  • Productivity measured by ability to plan and organize assigned work, and sense of urgency.

  • Teamwork measured by ability to work with others inside and outside the team
    5.Background & Skills

  • Strong User Experience (UX) background with process design

  • 5 years of product management experience

  • Strong desire for prior insight informed Industrial Design (ID)

  • User Acceptance management experience

  • Previous experience in a strategic insights/planning role

  • Bachelor's Degree in Business Administration, Marketing or related field

  • Master in Business Administration (MBA)

  • Strong experience in Market Research tools and Product Development

  • Strong data packaging and storytelling skills

  • Prior product life-cycle management experience with special focus on innovation

  • Experienced manager of consumer facing messaging

  • Very strong communication & presentation skills

  • Highly self-motivated and directed with the ability to manage and prioritize multiple projects/work streams simultaneously

  • Ability to build strong trusted working relationships with internal and external business customers, vendors and executive level management; influencing without authority and managing stakeholders/clients expectations

  • Skill in exercising a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives; with an ability to problem solve and facilitate solutions with limited direction
    6.Personal Trait Profile

  • Creative thinker with the ability to provide both strategic and tactical direction who is detail-oriented but also able to see the big picture

  • Strong teaming capabilities with the ability to operate independently, affect change across functions, and take constructive input from multiple sources and deliver results

  • Ability to multi-task and work independently in a fast-paced, dynamic environment

  • Capable of articulating a vision or plan, gaining organizational commitment to action, and managing through others to achieve results
    1.Purpose of Position

The Global User Experience (UX) & Insights Manager, located at our

Greensboro, North Carolina headquarters, is responsible for defining & deploying

Gilbarco's UX strategy. Reporting intothe Global Product Management (GPM) team this role extracts user insights,synthesizes them into new use cases and journey lines to make integratedforecourt design recommendations.
2.Key Responsibilities

  • Integrates highly complex hardware & software solutions to inform a comprehensive forecourt User Experience (UX)

  • Manage various digital & media content flows to achieve a cohesive omni-channel experience

  • Maps the "Experience Ecosystem" by way of Customer Experience (CX), Digital Experience (DX), Public Experience (PX) and Brand Experience (BX)

  • Propose and deploy User Acceptance Testing (UAT) criteria and management systems

  • Build processes for conducting research and capturing global market insights, including trends, unmet needs, opportunities and industry threats

  • Deploy your research & insights strategies to achieve regional adoption and process sustainment

  • Manage research projects from start to finish, translatingbusiness questions into research plan; source appropriate research partner;develop questionnaire, data & analysis plan; write report/presentation andcommunicate to key stakeholder

  • Translate market insights into product requirements and systemspecifications in collaboration with product team

  • Design experiments and prototypes for concept testing and use-case validation

  • Construct qualitative & quantitative research methods to uncover industry needs, product/feature prioritization and willingness-to-pay (WTP)

  • Provide insights on how innovation trends are impacting key markets & segments

  • Source and execute complex primary research projects independently and with collaboration of research partners in order to address business questions (85% primary research, 15% sourced)

  • Analyze consumer and market trends to understand key perceptions, motivations and drivers of consumer/customer/market dynamics

  • Partner with GPM and Marcom teams to translate market insights into comprehensive selling strategies and commercial launch plans
    3.Relationships

  • Proactively establishes relationships with sales, marketing & regional leadership, acting a liaison for research & VOC

  • Team leader and cross-functional manager with "can-do-attitude" / collaborative leadership style

  • Has influence upon and is comfortablecommunicating to all levels of leadership

  • Establishes trust in diverse and complex workenvironments with a proven track record of driving results

  • Willingness and ability to work seamlessly withresources that are offsite, both internal GVR resources and external to GVR

  • Ability to work independently as an individualcontributor

  • Strong relationships with global and regionalteams
    4.Measures of Performance

  • Results achieved Global adoption and sustainment of your research & insights strategies

  • Delivery Insights successfully translated into winning portfolio strategy

  • Quality Delivering robust research and insights in a timely manner

  • Productivity measured by ability to plan and organize assigned work, and sense of urgency.

  • Teamwork measured by ability to work with others inside and outside the team
    5.Background & Skills

  • Strong User Experience (UX) background with process design

  • 5 years of product management experience

  • Strong desire for prior insight informed Industrial Design (ID)

  • User Acceptance management experience

  • Previous experience in a strategic insights/planning role

  • Bachelor's Degree in Business Administration, Marketing or related field

  • Master in Business Administration (MBA)

  • Strong experience in Market Research tools and Product Development

  • Strong data packaging and storytelling skills

  • Prior product life-cycle management experience with special focus on innovation

  • Experienced manager of consumer facing messaging

  • Very strong communication & presentation skills

  • Highly self-motivated and directed with the ability to manage and prioritize multiple projects/work streams simultaneously

  • Ability to build strong trusted working relationships with internal and external business customers, vendors and executive level management; influencing without authority and managing stakeholders/clients expectations

  • Skill in exercising a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives; with an ability to problem solve and facilitate solutions with limited direction
    6.Personal Trait Profile

  • Creative thinker with the ability to provide both strategic and tactical direction who is detail-oriented but also able to see the big picture

  • Strong teaming capabilities with the ability to operate independently, affect change across functions, and take constructive input from multiple sources and deliver results

  • Ability to multi-task and work independently in a fast-paced, dynamic environment

  • Capable of articulating a vision or plan, gaining organizational commitment to action, and managing through others to achieve results

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
End User Support Specialist I

Arch Capital Group Ltd.

Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Overview The End User Support Specialist I provide end-user support for assigned desktop, mobile devices or telephone systems. He/She diagnoses, troubleshoots and resolves basic and moderate technical problems. The incumbent operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. Arch MI is a new and growing mortgage insurance company with a strong and global parent – Arch Capital Group Ltd. If you're interested in joining a dynamic company and working with a team of motivated, high caliber people, apply today and come grow with us! ResponsibilitiesResponsible for basic work assigned from a problem or incident management queue to final resolution.Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and voice services.Reviews and investigates all IT related problems to determine cause and most appropriate solution. Provides information and explanation to end users on problem resolution, and offers suggestions and advice to prevent similar issues if necessary.Keeps end user updated on status of open trouble tickets. Escalates more complex problems to End User Specialist IIs or issues outside of area of responsibility other support teams. Updates problem tickets including call notes with status and categorization changes.Participates in the IT ServiceDesk call rotation 90% of time.Completes requests to install and set up new user physical and virtual desktops. Delivers packaged software installations as needed. Carries out corporate policies regarding acquisition and use of approved hardware and software.Completes requests to install \ change phone setups, contact center groups, attendant console, web and voice conferencing with occasional assistance from peers.Responsible for administration all of the following end user support functions: physical and virtual desktop environments, telephone systems, remote desktop access, mobile end points, anti-virus, client firewall, thin client management, collaboration, incident management, application packingContributor to the education of End Use Support Team through the use of knowledge base articles and knowledge transfer sessions.Identifies opportunities for process improvements to the IT service delivery and represents the end user's perspective in policy improvement discussions.Participates in the IT service metrics gathering and delivery process to ensure our service level agreements are being metKeeps abreast of new technologies in the enterprise desktop computer field by periodically attending seminars and/or training courses.Qualifications Knowledge & Skills: Strong interpersonal and oral and written communication skills to provide quality customer service.Ability to enforce established corporate guidelines, policies and procedures.Excellent organizational skills. Ability to manage time well in a fast paced environment and prioritize tasks frequently.Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android.Basic knowledge of dependent End User compute technologies including VMware View, Citrix, Active Directory, networking and storage area networks and servers.Excellent analytical and problem solving skills. Ability to perform moderate troubleshooting and in-depth research, and develop solutions to basic problems. Education & Experience: Required knowledge and skills would typically be acquired through a high school diploma plus technical trade school certification program(s) and the following: 3+ years supporting Microsoft OS, Office and Collaboration software; 3+ year of experience supporting desktop systems, mobile device management solutions, application virtualization, and 3+ years demonstrated performance in a direct customer support role. A combination of A+ or Network+, and MCDST certification or equivalent experience desired. About Our Company Arch Mortgage Insurance Company is the flagship U.S.-based mortgage insurer of Arch Capital Group Ltd., a leading insurance and reinsurance company operating through its subsidiaries worldwide. Based in Greensboro, North Carolina, our company is committed to our employees and our customers. Our Total Rewards package offers competitive pay and valuable benefits. Plus you'll have access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. Arch Capital Group Ltd. Greensboro NC

Global User Experience %26 Insights Manager

Expired Job

Fortive