Global Technology- Manager, Technical Lead, Enterprise Products And Platforms (Epp)

Job Description

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry-defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of innovative opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge.

These challenges provide access to exciting career paths. It's bonus points when you get to see your family and friends use the tech you built at their favorite McD restaurant.

Job Summary

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Restaurant Development platforms, where our vision is to "Always be a... people led, product centric, future focused & trusted technology partner of choice".

The Manager, Technical Lead supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers / squad members. Leads the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD.

Participate in roadmap and backlog preparation. Builds and maintains technical process flows and solution architecture diagrams on Product level. Leads acceptance criteria creation and validation of development work.

Supports hiring and development of engineers. This position reports to the Sr. Technical Product Manager - Restaurant Development & Operations.

Accountabilities & Responsibilities:

• Product roadmap and backlog preparation

○ In partnership with the TPM, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog grooming process

• Agile ceremonies

○ Attend all product team ceremonies and act as leader of the Software Development Engineers

• Technical solutioning and feature development / releases:

○ Accountable for the deployment of new features including QA, push to production and defect remediation. Ensure code development is in line with the architectural, quality and security standards and best practices.

○ Maintain documentation standards for all software and lead acceptance criteria validation of development work.

○ Ensure product delivery is done to a high standard with dedication across latency and scalability, extensibility and security

• Management of software developers

○ Lead the output (quality and efficiency) of external vendor squads to ensure delivery within McD standards and best practices. Leads the daily activities of the developers

• Continuous Improvement and Feedback

○ Champion a culture of continuous improvement by soliciting feedback from customers, internal partners, and team members.

○ Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time.