Global Strategic Account Manager; Home-Based Role - San Jose, CA (4799)

H.B. Fuller San Jose , CA 95111

Posted 2 months ago

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemical products to improve products and lives. Our commitment to innovation brings together people, products and processes that answer and solve some of the world's biggest challenges. And, our promise to our people connects them with opportunities to innovate and thrive.

Global Strategic Account Manager: Virtual role, Based in San Jose, CA

The Global Strategic Account Manager for electronics (GSAM) will be responsible for growing an electronics adhesives business by developing and implementing sales and marketing plans that capture new business and expand existing business at major multinational electronics customers. The GSAM will succeed in gaining market share and achieving profit goals.

The GSAM is directly responsible for elevating our partnerships with key accounts through a deep understanding and application of value selling methodologies; understanding the customer's business; defining the customer requirements, managing the relationship; and adding value to their offerings. The GSAM will work with the Global Business Director to set and achieve sales targets, improve market share, implement pricing strategies, control expenses, and deliver technical/ applications services across a global system. The GSAM for electronics will drive sales by setting up and making sales calls at both the multinational OEM in Silicon Valley area, and their subcontractors typically located in China.

This position is home-based in the in San Jose, California area and reports to the Global Business Director.


  • Make frequent sales calls to both the key account(s) assigned and their subcontractors. Develop strong personal and interactive relationships with key personnel across multiple functions at assigned accounts and their subcontractors. The ability to develop and provide value to a vast array of teams including product development teams, manufacturing teams, operations teams, and GSMs is required.

  • Be the focal point of information for H.B. Fuller regarding the assigned key account(s)' growth strategies, new products and corresponding opportunities for adhesive sales. Identify all relevant product development/ material needs.

  • Develop a growth plan for assigned key account(s) that identifies the key programs we are targeting, our value proposition, internal resources needed to close, external relationship strategy, and clear product requirements.

  • Develop strong, personal and interactive working relationships with the H.B. Fuller electronics teams (US and Asia based), with key account subcontractors (mostly Asia based) and co-suppliers to drive global plan execution.

  • Monitor and communicate progress against growth plan.

  • Act as a liaison with R&D teams, providing feedback about current and future customer needs.

  • Provide functional expertise to the management of the product line, including value pricing support, marketing communications and content development.

  • Leads the new product and technology introduction process / strategy. Coordinates between R&D, commercial and manufacturing teams for successful platform product launches.

  • Provides leadership to ensure that all new technology innovations / intellectual property is protected and appropriately defended in the marketplace. Become a focal point for and direct global teams to drive growth plans. This includes managing the customer qualification process globally by working with and managing transitions in the sales process across regions and functions as projects move from project conception, to technical validation of a solution, to mass production in region.


  • BA in Science, Engineering, Chemistry, Marketing, Business, or related degree

  • 8 + years of related experience and demonstrated application knowledge in the Electronics and/or Chemical industry

  • 5+ years experience in electronics adhesives applications and customers. Must have a working knowledge of the typical multinational consumer electronics OEM development cycle and operations strategy.

  • 5+ years of demonstrated customer relationship management skills and ability to collaborate effectively with various functional groups and cross-culturally.

  • Global or multi-regional experience.

  • Ability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variance factors.

  • Must clearly demonstrate superior communication, interpersonal, influencing and presentation skills, with the ability to interact with key decision makers at all levels at both customers and internal management including executive levels.

  • Demonstrated ability to quickly prioritize and operate in a flexible, fluid environment.

  • Must be willing and able to travel both domestically and globally with a particular willingness to spend time in China; if based in San Jose, CA the role will have travel approximately 10%.

Employees are eligible for full benefits, including medical, dental, insurance, 401k contribution, paid time off and paid Holidays. All employees qualify for an annual cash bonus, based on business performance. Annual raises are based on company and individual performance.

To all recruitment agencies: H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.

For more information and to apply, go to:

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Services Sales Manager (Asm) San Jose CA

Office Depot

Posted 1 week ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Responsibilities: At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Services Sales Manager will partner with the General Manager to drive the overall services culture within the location. He/she is accountable to achieving services sales plan for all services including copy and print, technology, subscriptions, and business services. He/she will assist in the day to day operations, and work with the General Manager to develop overall store strategies and tactics and is expected to know how the store is performing relative to the services target/plan and will apprise the General Manager of results. Will articulate areas of opportunity and devise and execute an action plan to resolve. The person in this role also has accountability for driving the store's overall sales training to ensure appropriate Office Depot and Office Max's selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling to associates. The person in this role will lead, motivate and inspire associates and foster a customer/client first environment resulting in a memorable and positive client experience; building customer retention, strong relationships, and brand awareness and loyalty. The Services Sales Manager is also a "Key Carrier" and will be considered the Leader on Duty in the absence of other management. The Services Sales Manager assists with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations' concerns. He/she will proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture. Quickly builds ongoing customer/client relationships and becomes a trusted advisor. Partners with General Manager to execute on new business-related services and product launches and develop strategies to improve conversion and Average Order Value (AOV). Is as a Change Champion, supporting and initiating change. Qualifications: High School diploma or equivalent; Bachelor's degree preferred Business, Marketing, Retail Management, or another related field preferred Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company. Sales experience in a services industry a plus. Other Information: Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.) Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused. Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles. Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area. Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories. Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests. In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Will also be responsible for managing merchandise flow-through and replenishment processes. Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation. Responsiblefor managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively. Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process. Pay, Benefits and Work Schedule: Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. Equal Employment Opportunity: Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law. Office Depot San Jose CA

Global Strategic Account Manager; Home-Based Role - San Jose, CA (4799)

H.B. Fuller