Global Services Associate

Altair Global Plano , TX 75023

Posted 4 weeks ago

Overview

Altair Global is searching for a Global Services Associate. So what does that boil down to?

The Global Relocation Associate is responsible for ensuring a positive relocation experience for international assignees by assisting the Consultant with the majority of activities connected to an international assignment.

What We Need

We're looking for a stellar individual to join our Global team in Plano. Do you like working with people and providing great customer service? Do you get excited to learn about different countries? Do you enjoy multi-tasking and a busy day full of variety?

This job is all about:

  • Providing a positive international relocation experience for the relocating employees

  • Having a general knowledge of Consultants' assigned clients' programs

  • Responding to general inquiries from transferring employees when Consultant is not available

  • As directed by the Consultant, assisting in researching services, information, and documents on assignees;

  • Updating Altair technology systems with complete and accurate date in a timely manner

  • Ordering services from various internal and external service providers to include but not limited to household goods, corporate housing, travel, and destination services

  • Setting up assignee files and audits for completeness prior to closing

Qualifications

What You Have

We're looking for a team member who knows how to delight customers. We're looking for someone who gets customer service, knows how to be organized and likes working as part of a team effort. (Note: this is not a call center environment.)

We require a high school diploma or G.E.D. equivalent with a minimum of one year work experience in a professional environment. Read more to see if you fit the bill.

  • Minimum 1 year office experience or equivalent; work/school and time management skills experiences

  • Excellent administrative skills with exceptional follow up

  • Able to work independently and as part of a team

  • Strong working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint); comfort with learning new applications

  • Able to confidently communicate/interface at multiple levels across the Company and with others as required

Bonus Points If

  • You have experience in the relocation, housing, or travel industries.

  • You have worked in a professional customer service role.

  • You have a Zen attitude to manage the stress that accompanies peak volume.

  • You have prior exposure to the international arena studied, lived, worked or travelled abroad or exposure to other cultures/countries through business or personal activities

  • You have the ability to speak other languages besides English

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Control Manager Associate Global Supplier Services

Jpmorgan Chase & Co.

Posted Yesterday

VIEW JOBS 4/24/2019 12:00:00 AM 2019-07-23T00:00 Control Manager, Associate - Global Supplier Services Req #: 190023162 Location: Plano, TX, US Job Category: Corporate Staff Job Description: JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/. Global Supplier Services brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team. This group of more than 800 employees manages the source-to-pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. This position is responsible for the GSS control environment, including issue identification, escalation, remediation and validation; reporting, metrics and root cause analysis; and partnering with Operational Risk, Compliance and Audit. Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. Control Management focuses on four areas: * Control design and expertise * Risks and controls identification/assessment * Control breaks and resolution * Control governance & reporting Role Responsibilities: * In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks * Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols * Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies * Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units * Add unique aspects to this job here (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities Qualifications: * Bachelor's degree or equivalent experience required * 5+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required and data analytics preferred using Excel, Access Desired Skills: * Business knowledge - ability to understand the business / knowledge of regulation surrounding business * Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner * Networking – strong interpersonal skills; strong collaboration and relationship building skills * Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment * Decision Making/Judgement - moderate level of independent decision making using sound judgement * Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions * Understanding root cause / identifying control breaks * Developing timely and sustainable solutions * Analyze metrics for emerging risk * Implementation skills * Writing Action Plans, Procedures * Change Management Jpmorgan Chase & Co. Plano TX

Global Services Associate

Altair Global