Global Service Manager

Invenco Group Limited Alpharetta , GA 30004

Posted 5 months ago

Invenco is a global leader specializing in self service payment solutions with a range of high-tech products, including outdoor payment terminals, electronic payment servers, payment switches, and cloud services. We are a product company, proud of what we do, what we produce and who we are! We aim to deliver revolutionary transactional and self service products that make people wonder how they ever lived without them. We are now embarking on our next generation of product development to retain our market leadership and recognized innovation, so we have exciting and challenging times ahead.

We have a new position as Global Service Manager who will hold ownership for how we service our products for our customers based in New Zealand, Malaysia, United Kingdom and across the United States.

For this position we are looking for a service expert to join the Invenco team, ideally with a background in hardware engineering as well as experience with mass production manufacturing. It would be advantageous if you have experience working with products designed for harsh environments, and will understand the importance of looking looking at the data from the field and analyzing faults.

We are looking for someone with exceptional leadership nous, who will be able to lead an exceptional global service team. This will be a varied position - and you will be working across different countries, and with cross-functional teams. The key focus will be to deliver excellent service and repairs for Outdoor Payment Terminal (OPT) customers and service partners, by ensuring a global Service Strategy is planned, developed and executed that will deliver a consistent, efficient and quality service experience for all customers and partners around the world.

In this position you will hold responsibility for:

  • Provide excellent service for all our global customers - ensuring that all SLAs are met with quality and timely servicing of parts
  • Create a profit center-based revenue strategy via data supported Life Cycle Management
  • Develop and maintain accurate and reliable documents for Invenco systems and processes
  • Ensure all stakeholders receive relevant training that is communicated succinctly with accurate information
  • All service data is captured in Invencos service database enabling accurate billing and root cause analysis
  • Ensure timely and appropriate feedback of of fault trends is communicated back to relevant departments


To be suitable for this position, you will be an excellent communicator with a strong hardware engineering background.
Your resume should also demonstrate the following key skills and experience:

  • Strong commercial acumen and proven experience leading a Service Centre.
  • Experience with robust products designed for harsh environments (military, marine, aerospace, automotive, payments etc)
  • Relevant education in Electronic Engineering or similar
  • Proven experience maintaining industrial products with a high need for reliability
  • Understanding of the engineering product lifecycle
  • Product Development for mass production
  • Strong analysis skills and proven experience at understanding the data from the field
  • Excellent communication skills
  • Service Manager or Repair Center experience
  • Experienced at leading a high-performing team
  • Ability to travel


We live and breathe our HAPII values (Honest, Accountable, Passionate, Innovative and Inclusive) and have created a culture that leads to both high performance and engagement across the business.

We offer great health benefits, PTO and a day off for your birthday! Plus a great social team, and activites throughout the year.

If you want to work with a passionate group of people who work hard to get projects across the line; do what needs to be done to deliver successfully and have fun while doing it, then apply today!

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Global Service Manager

Invenco Group Limited