Global Security Operations Center Specialist

Overview

Why GM Financial Global Security?

The GM Financial Global Security team is dedicated to security excellence and the worldwide protection of company assets. We enable, secure, and assure business operations through the robust design and delivery of security programming within an ever-changing risk environment. Our team thrives on innovation and collaboration as we create solutions to current and future security challenges. We prioritize our people and ensure that every team member across the company is aware of their role in promoting a safety and security culture. Global Security maintains itself as a vital partner to all business units while leveraging GM Financial's competitive advantage during both normal and emergency conditions. Join our team to discover endless learning opportunities and fulfill a unique purpose positively impacting the lives of others.

Responsibilities

About the role

The Global Security Operations Center Specialist is responsible for documenting all activity to include keeping records, disseminating and evaluating information in order to communicate accurately and effectively with the appropriate business owners. This position will utilize CCTV, physical security systems and other technology databases to deliver a prioritized list of actionable security incidents.

Shifts:

2:00pm-10:00pm Saturday-Sunday and 1:00pm-9:00pm Monday-Wednesday (Days off: Thursday and Friday) OR 9:00pm-5:00am Wednesday-Sunday (Days off: Monday and Tuesday)

In this role you will:

• Perform dispatching of emergency/non-emergency services for critical and non-critical incidents

• Answer telephones using an IP-based telephone system

• Operate digital radio for multi-channel communications

• Log all calls made to the GSOC and enter data for tracking purposes

• Route call information to the appropriate units for handling

• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security officers via phone, email and various communication channels

• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

• Make common sense decisions and exercise proper action during high tension and stressful situations

Qualifications

What makes you a dream candidate?

• Knowledge of dispatching and access control systems

• Knowledge of CCTV video surveillance systems

• Knowledge of basic security procedures and principles

• Proficient computer skills to include Microsoft Office applications (eg Word, Excel and Outlook)

• Must be able to meet, obtain, and maintain any applicable licensing or certification requirements upon request

• Effective oral and written communication skills

• Strong customer service skills

• Analytic and critical thinking skills

• Active listening skills with the ability to assess and evaluate situations effectively

• Ability to use logic and reasoning to reach conclusions

• Ability to compile information in a clear and concise manner

• Must be able to work independently

Experience:

• High School Diploma or equivalent required

• Associate Degree preferred

• 0-2 years of experience in security operations or in a dispatch center required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

#LI-hybrid

#LI-MO1