Home Depot Atlanta , GA 30301
Posted 1 week ago
Position Purpose:
SHIFT IS MONDAY - FRIDAY 10PM - 6AM
The Global Security Operations Center Operator monitors the security and safety of associates and facilities. This role serves as the first contact for emergencies related to national crises that affect the company and facilities, security at facilities and residences, international travelers, and ex-pats. The Control Room Operator uses innovative thinking, analytical skills, and subject matter expertise to handle multiple emergencies and time constraining issues.
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Excellent written and verbal communication skills
1+ years of demonstrated experience working in the security control room, security operations environment, and 911 dispatch experience.
1+ years in the security industry, customer service, or related role
3+ years working with advanced Microsoft Office /Windows applications
Excellent interpersonal skills with a focus on customer service
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Home Depot