Global Sales Support Administrator

Johnson Controls, Inc. Birmingham , AL 35202

Posted 2 months ago

Job Details

What you do will do

Assist Global Program Coordinator, System Applications Engineers (AE) and Strategic Account Managers (SAM) in the pre-sales activities necessary to support a large global strategic account in the USA and in the security domain. This is a role that requires multi-opportunity pre-sales coordination. This role will serve as an administrative support resource for the engineering and sales team in the activities necessary for the creation and delivery of estimates, proposals and other pre-sales deliverables. This role will serve as an intermediary and facilitator between the engineering teams (GCOE based), surveyors and the sales team. This role will be responsible for a high volume of activity that is time sensitive in nature.

How will you do it

  • Responsible for the opportunity and case creation of all opportunities

  • Ensure that all of the opportunity information and documents are available for the engineering team to work on the design / engineering efforts necessary

  • Follow up with customer in regards to proposals, estimates and other pre-sales materials

  • Coordinate and work with engineering teams for the creation of a bill of materials (BOM)

  • This role is responsible for the Compass account creation

  • This resource will create Compass estimate based on BOM / SOW created by the engineering teams

  • For international projects create Initial Pricing Sheet with standardized global pricing (when applicable) and work with JCI regional / country POC for local pricing to be completed

  • Follow up with JCI regional / country POC for local pricing

  • Review and question local pricing feedback to ensure pricing and equipment in alignment with global standardized pricing

  • Finalize proposal according to approved Global Format

  • Notify SAM / customer of any deviations from Global/Regional Standard

  • Submit Proposal to SAM / customer

  • If revisions required on proposal, coordinate design revision requests SAM/customer

  • Facilitate design revision needs to engineering team

  • Email revised design to SAM / Customer

  • Receive and/or chase design approval from customer

  • Work regional / country teams if needed on revision of proposal

  • Submit revised proposal to SAM/customer

  • Track and report on all pre-sales activities and milestones to program coordinator, program manager, SAM and/or customer

What we look for


  • 2-4 years administrative experience with background in Sales or Administration

  • Demonstrated administrative / data entry skills

  • Strong customer service and communication skills

  • Ability to work with minimal supervision with attention to detail

  • Ability to be a team player at all levels

  • Word processing, database, spreadsheet and presentation software

  • Ability to handle multiple priorities


  • Associates Degree or College degree

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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Global Sales Support Administrator

Johnson Controls, Inc.