Global Sales Coordinator

Job ID 10775 Date Posted 06/28/2024 Location Orlando, Florida Airport Lake Nona, FL Company Signature Flight Support LLC Job Type Full time Job Level Standard Apply Now

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

We are seeking a highly organized and detail-oriented Sales Coordinator to liaise with our global selling team. The successful candidate will play a crucial role in streamlining processes and liaising with other departments to satisfy customer requests. This position requires excellent communication skills, the ability to manage multiple tasks simultaneously, and a customer-centric approach. Additionally, this role will engage in diverse and challenging tasks while working with a dynamic and supportive global team. The Global Sales Liaison will have an opportunity to contribute to the growth and success of a leading company in the hospitality/private aviation industry. Success in this role would be demonstrated by proactively facilitating the overall sales process to help the team drive sales growth and customer satisfaction.

Job Responsibilities

• The Global Sales Liaison will work with the respective departments to manage and resolve customer requests pertaining to billing, loyalty, reporting, and customer service in a timely and efficient manner.

• Provide administrative support to the global sales team, which may include tasks such as creating and maintaining customer-facing contact lists, CRM data entry, special events communication, preparation support for sales calls and business reviews, maintaining managed account lists, and email support.

• Liaise between sales and other departments, such as Pricing, Revenue Management, Real Estate, Operations teams, and Accounting) to ensure timely customer responses and resolutions.

• Assist with obtaining pricing at International Signature locations (Caribbean, Canada, EMEA).

• Assist with tradeshow and event planning

• Support requests from unmanaged accounts.

• Provide feedback on customer support issues within a 24-hour SLA.

• Support ad hoc sales projects as needed.

• Minimal travel is required, which is less than 5%.

Job Qualifications

Minimum Education and/or Experience:

• Bachelor's degree in business administration, Marketing, Hospitality, Aviation, or related field.

• Minimum of 2 years of experience in sales support, customer service, or administrative roles

Additional knowledge and skills:

• Ability to manage a diverse range of projects simultaneously.

• Self-starter with exemplary organization and resolution management skills. Must possess a "can do" and positive attitude.

• Demonstrated experience in successfully executing against tight deadlines with a collaboration mindset.

• Must be able to prioritize and manage concurrent projects and issues skillfully.

• Experience in working with cross-functional/cross-departmental and virtual teams is advantageous.

• Ability to read, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

• Ability to apply logical and critical thinking principles to a wide range of intellectual and practical problems.

• Strong organizational and time-management skills and the ability to work well in fast-paced environments.

• Excellent verbal, written communication, and interpersonal skills.

• Proficiency in CRM systems and Microsoft Office Suite. Advanced skills required in Microsoft Word, Excel, and PowerPoint.

• Ability to work independently and as part of a team.

• Customer-focused with a proactive approach to problem-solving.

• Experience in the hospitality industry is a plus.

• Minimum of 18 years of age

• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies

• Must be legally authorized to work in the country of employment

An Equal Opportunity Employer, including Disability/Vets

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