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Global Safety Operations Center Operator

Expired Job

G4S Security Solutions USA Pleasanton , CA 94588

Posted 2 months ago

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Safety Operations Center Operator. As a Global Safety Operations Center Operator, you will provide contract services to a 24/7 operation which provides a comprehensive monitoring approach to provide broad visibility of activity across the infrastructure of a high-profile client, and leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the client's Global Safety Operations Team. Being a team member in the Global Safety Operations Center provides an exciting opportunity to participate in real-world, high-profile projects of a tech industry.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Answering phones; operating IP-based telephone system

  • Operating radio; use multi-channel communications

  • Call logging and data entry

  • Utilize closed circuit television for situational awareness, threat management, and investigative purposes

  • Operations support, routing of call information to the appropriate units for action

  • Following response protocols in a timely manner in regard to incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central alarm monitoring station

  • Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the safety field force via telephone, automated alarm monitoring and radio systems

  • Ensure all systems, both hardware and software, are functioning properly

  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

  • Perform key access control functions, and running access control reports

  • Oversee coordination with Safety Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)

  • Familiar and capable of operating CCTV platforms, Lenel preferred

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Must possess a minimum of one year of Global Safety Operations Center Operator experience

  • Work experience must include of the following:

  • Ability to use logic and reasoning to reach conclusions and approaches to problems

  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software and networks)

  • Possession of highly proficient computer skills including Microsoft Office applications

  • Ability to communicate effectively with Information Technology and Security Systems professionals

  • Demonstrated ability to operate radio, telephone equipment and/or console monitors

  • Flexibility to work various shifts and willingness to assist the team when needed

  • Ability to adapt to a dynamic environment and working under extreme pressure

Skills Required

  • Proficient computer skills including Microsoft Office

  • Effective oral and written communication skills

  • Active listening skills

  • Ability to assess and evaluate situations effectively

  • Ability to identify critical issues quickly and accurately

  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher

  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

  • Demonstrated ability to operate radio, telephone equipment and/or console monitors

  • Must submit to a pre-employment drug test

  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on a PC while sitting, speaking, listening, observing

Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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Global Safety Operations Center Operator

Expired Job

G4S Security Solutions USA