The Alexa Data Services (ADS) organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more. The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa's brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day. Come build the future of the voice-recognition for Alexa with us.
If you are passionate about the Customer Experience, think/act globally, and want to contribute to major innovations in the industry, we want to speak with you.
As a Global Risk & Control Manager, you will experience a wide range of problem-solving situations, strategic to real-time, requiring use of data collection and analysis. This opportunity requires excellent problem solving, communication skills and a record of accomplishment of delivering results. Cross-team collaboration, project management, and presentation skills are essential.
This role can be based on Seattle, WA or Medford, MA.
Oversee global risk identification, assessment, and control prioritization for ADS worldwide operations and support functions.
Identify and assess privacy risks that could negatively impact customer trust.
Own the ADS repository of risks and their corresponding control status.
Recalibrate risk ratings and remediation plans
Report on status of risks and controls in regular meetings with business leadership.
Ensure risks are prioritized for control implementation on tech and operational roadmaps.
Perform pre-implementation assessments of design effectiveness prior to control implementation.
Ensure all controls are audited post-implementation for operating effectiveness.
Use competitive benchmarking to suggest novel opportunities for implementing controls to business partners.