Global Retail Customer Interactions Manager

Bose Framingham , MA 01702

Posted 5 months ago

Job Description: Starting from the CX idea, define all the details of the various levels of customer experience throughout the store, creating briefs for executional work from key stakeholders

Create employee to customer experience design documentation and provide the key inputs into training and development teams for activation in the store. Strong focus on experience that sells dynamics Develop the experience idea at 4 levels:Level 0 Attract and Locate (i.e. Store windows)Level 1 Customer self-directed introduction to actual product experience and information

Level 2 Store employee transformation Level 3 Top-shelf, in-depth memorable and shareable experiences elevating product Creates experience design detailed briefs that they hand off to teams for execution. Product and Content Construction Graphics (Static and dynamic-video) Technology Training Defines how Bose will deliver excellent human CX in the store (human-to-human interaction, story telling, demo content, music services, brand storiesetc.)Sets the standard for what having a heart for the customer means and how this will live in the Retail.

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (; and (2) its Supplements ( Please note, the company's pay transparency is available at

Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to and let us know the nature of your request and your contact information.

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Global Retail Customer Interactions Manager