Global Reception Service Specialist (3439)

Latham & Watkins LLP Los Angeles , CA 90009

Posted 3 months ago

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Global Reception Service Specialist to join our winning team in our Global Services Office in downtown Los Angeles. As part of the team, you will provide high quality, knowledgeable and consultative customer service and administrative support to domestic and international clients and colleagues requesting reception, facility, conference room, emergency notification and travel support services. The Global Reception Service Specialist quickly builds meaningful relationships with their clients, determines their needs, and efficiently identifies the appropriate firm resource to satisfy the request.

If you:

  • Enjoy working both independently and in a team environment

  • Take initiative and excel at connecting the dots

  • Are a clear and effective communicator

  • Welcome diversity and the opportunity to support international clients

  • Thrive in a collaborative, dynamic environment

  • Want to be challenged

  • Are open to working a flexible work schedule

And have:

  • A strong amount of prior receptionist, technology, administration, guest services or inbound customer service call centre experience
  • A deep enthusiasm and passion for building great working relationships

We encourage you to apply!

Successful candidates will not only be provided with an outstanding opportunity, but will also be provided with a world class total compensation package, where bonuses are awarded in recognition of individual and firm performance. Eligible employees can also participate in Latham's comprehensive benefit program which includes health insurance as well as group income protection and life assurance, a pension plan, wellness programs, employee discounts and more.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please visit this link to review the Ordinance.

For information regarding family care and medical leave (CFRA), click here.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Pitch & Proposal Senior Specialist Weekend Shift (3550)

Latham & Watkins LLP

Posted 7 days ago

VIEW JOBS 12/7/2018 12:00:00 AM 2019-03-07T00:00 Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Global Pitch & Proposal Senior Specialist to join our global New Business Team in our Global Services Office in downtown Los Angeles. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration. This opening is for a full-time position that will work a flexible weekend shift including Friday, Saturday and Sunday. We are open to a four or five day work week. The Global Pitch & Proposal Senior Specialist will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. The Global Pitch & Proposal Senior Specialist is a global role that works closely with local Business Development teams and partners to develop and deliver high-quality proposal documents. These documents are utilized by the partners in client interactions to present the firm's understanding of the client's issues along with our proposed solutions, experience and team credentials. The Senior Specialist will also lead large RFP and Panel response, coordinating the efforts of other Business Development (BD) colleagues to develop RFP responses. The Senior Specialist will also lead scoping sessions with partners to develop proposal themes and messages as well as prepare partners for client presentations. In addition, the Senior Specialist coordinates discussions with the industry and practice teams and brings global best practices to ensure the BD team and partners are prepared to conduct high-impact conversations with clients to position the firm to secure the business. The Senior Specialist will also act as mentor to the Specialists and Junior Specialists on the team and provide assistance as needed on more complex projects. Roles and responsibilities include: * Conducting information gathering sessions with relevant BD teams and partners to clarify requirements, client needs and approach. * Drafting, editing and finalizing external-facing Business Development materials such as credentials statements, pitch documents and responses to RFPs. * Collaborating with BD teams, lawyers and firm resources in gathering and compiling information for credentials statements, pitch documents and responses to RFPs. * Analyzing ITT/RFP/RFI request documents to elicit compliance requirements, instructions, evaluation criteria, and undertake other bid management tasks such as developing bid plans and templates, liaising with internal SMEs to produce high quality documents. * Helping partners prepare for client meetings, including developing scripts, talking points and additional supporting pitch documents. Providing one-on-one partner coaching as needed. * Working with relevant global BD teams to maintain and update standard materials such as templates, content, biographies and experience within the firm's proposal management system and databases. Ensuring that best practices in the preparation of proposal documents are maintained and shared across department. * Coordinating with internal BD resources to ensure that business development activities are collaborative and consistent. * Developing and maintaining strong working relationships with firm leadership and subject matter experts to obtain necessary feedback, input and sign-off on materials. As a Global Pitch & Proposal Senior Specialist, you will be expected to apply your pitch experience, communication and organizational skills while displaying a positive, high-energy attitude. A successful candidate should exhibit the ability to maintain flexibility with respect to assigned tasks due to changing deadlines, changing deliverables and changing task priorities; ability to learn and apply new skills quickly and effectively; strong communication skills, both written and verbal, including effective interpersonal communications (e.g., active listening); ability to handle confidential and sensitive information with the appropriate discretion; possess an advanced ability to understand and analyze opportunities and develop written strategies to address and solve them; knowledge and proficiency in PC applications, including Word and PowerPoint. A Bachelor's degree or equivalent is preferred with an APMP certification a plus. A minimum of three (3) years' related experience developing and managing credentials, proposals, tenders or other written sales tools along with at least four (4) years' relevant work experience in a legal or professional services environment is desired. The Global Pitch & Proposal Senior Specialist should have experience working in a team/pitch environment and experience utilizing project/pitch management tools. He or she should be comfortable working in a high-pressure environment and have a strong understanding of effective proposal and business development strategies. He or she should have superior writing/language skills and the ability to convey complex technical information in reader-friendly language. Qualified candidates are encouraged to apply by clicking the 'Apply Now' link. Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Latham & Watkins LLP Los Angeles CA

Global Reception Service Specialist (3439)

Latham & Watkins LLP