This position will manage the PALL Aeropower Global Quality Management Systems and Contract Review department. Primary responsibilities are:
Maintaining all required quality systems and certifications, and driving a QMS that supports business improvement.
Ensuring Customer quality requirements/terms and conditions are aligned with the Company's policies and manufacturing and process capabilities, while driving quality related cross-functional improvements throughout the business.
Identify and coordinate cross-functional / multi-site activities to ensure regulatory and Pall Corporate compliance of Corporate and Business Unit Quality Management System requirements.
Meet objectives, goals and timeline requirements communicated by BU customer, regulatory certification and Corporate
Assure internal and external customer satisfaction through effective audit management and timely response to corrective actions
Support the Corporate QARA Quality Management System Lead in the deployment of the QARA strategy, objectives and targets.
QA / RA Systems 30%
Drive development of a system that supports the business and is the backbone for DBS
Maintain all customer required quality certifications, including AS-9100
Implementation of harmonized Aeropower Business Unit Quality Management System in alignment to the Corporate Quality Management System.
Drive cross Business Unit QMS harmonization to reduce muda and cost, develop robust procedures for best practice sharing and implementation.
Support the development of integrated Management Systems.
Developing Business Unit risk based internal audit program.
Develop a breadth, depth and pool of competent auditors.
Management of audits via SmartSolve.
Ensure audits are executed within agreed timescales.
3rd party, customer and Corporate audits are supported.
Responses to internal / customer, 3rd party and customer audit findings are addressed efficiently.
Audit trends are analysed and appropriate action taken.
Contract Review and Order Management 30%
Establish KPI's for the QCR function and drive team to meet quantitative goals
Own the process and performance of the Quality Contract Review function and drive improvement using the DBS
Research, read/interpret Customer purchase order requirements and determine internal compliance with all applicable standards/specifications
Liaise with internal/external stakeholders to address compliance/order gaps; driving all tasks to resolution.
Customer Interface 10%
Works with Customers, Pall Sales and Engineering to address quality conflicts between our system and customer requests
Participate in customer meetings to address customer concerns and requirements on site or at customer's site
Staff Management 30%
Lead the Quality Systems and Quality Contract Review teams
Select members, develop their skills and career path, and set direction for the team
Coordinate resources to present "one quality face" within Pall and to Customers
Provide coaching and leadership to the Quality Contract Review department and cross functional teams as required
Manage daily contract review completion goals
Support the deployment of SmartSolve modules.
Produce analysis /reports from reports held within SmartSolve
Ensure the Business Unit Management Review is completed in line with the applicable ISO and Corporate requirements
Ensure actions from Management Reviews are completed
Ensure common themes, trends, risks and opportunities from the site and Business Unit management reviews are addressed systemically
Training and Development:
Those in QARA roles are competent to execute their activities.
Oversee the training of all Associates with the Business Unit to ensure the role and importance of QARA within the organization is understood.
Drive QARA culture with the organization.
Coordinate responses to customer questionnaires, certification requests and surveys where required.
Perform other related duties as assigned
Bachelor's Degree in Business Administration, Engineering or related area preferred. In lieu of the degree, 10 years of relevant work experience.
Quality Assurance experience and knowledge of ISO 9001/AS9100 standards and Quality systems, required
General understanding of aerospace quality systems including, but not limited to; planning, production, final and source inspection processes, and traceability/documentation requirements, required
At least 5 years of experience in reviewing customer requirements, purchase orders and/or terms and conditions, required
Extensive experience interpreting Customer Quality Requirements
Demonstrated passion for Continuous Improvement and an understanding of Lean/Six Sigma tools.
Leadership skills and the ability to develop the talent of your team
Be able to travel domestically or internationally as required
US Citizenship or Resident Alien status required to support government programs and projects
Travel in support of company objectives as required (5%)
Manage continuous improvement project to improve overall quality and efficiency in the department and other areas of the Company (5%)