Global Product Lead, Omnichannel Engagement

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This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Redwood City, CA, USA; Ann Arbor, MI, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 6 years of experience working with product design, systems design, or a combination of product design and GCS sales or program management.

• 6 years of experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).

• Experience in a customer-facing role, communicating technical concepts and solutions to non-technical and executive audiences.

Preferred qualifications:

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

• 8 years of experience managing projects and working with analytics, customer-side web technologies, or leading cross-functional teams.

• 8 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows), product management.

• 8 years of experience in a customer-facing role.

• Experience working with internet products and technologies.

• Familiarity with digital ads.

About the job

In this role, you will partner closely with the Product, Engineering, Sales, Marketing, and Program Management to understand user pain points, form business requirements, and prioritize solutions to influence the direction of product development and launch.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $141,000-$209,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Identify gaps in current solutions and approach, prioritizing and crafting business cases to validate the importance of new feature requests.

• Articulate business requirements to our Product Management and Engineering teams and influence the product experience.

• Partner with executive leadership and cross-functional global stakeholders to understand and prioritize business needs, build consensus, and communicate requirements through Business Requirements Documents (BRDs) and ongoing check-ins.

• Collaborate with product teams on design sprints,

Product Requirements Documents (PRDs), and product/sales pilots.

• Direct the development of the product roadmap through knowledge of the Google Customer Solution (GCS) user, workflows, sales and marketing processes, and the strategic initiatives of the business.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.