Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all that which occurs in nature. For more information, please visit us at www.xylem.com.
The Role: The Global Process Owner for Record to Report (GPO R2R) reports to the GBS Senior Director of Finance, and is responsible for ensuring the quality and continuity of services as delivered to the internal customer base and broader business. This position will own the end-to-end commercial relationship between Global Business Services (GBS) and the F&A Outsourced Service Provider (SP) teams, overseeing all R2R activities and ensuring that all stakeholders receive a high level of service and support in accordance with agreed upon Service Level Agreements (SLAs).
Plan, direct, and coordinate the operational aspects of a global contract with Xylem's SP and build a highly collaborative relationship on behalf of GBS with its internal business internal partners (Controllers Office, Accounting, Financial Reporting, Tax, Treasury, etc.),
Manage a global team, driving all R2R activities for corporate and all lines of business integrated into the Global Business Services delivery model
Drive the implementation of the governance processes as outlined in the SP contract, and in a manner consistent with Xylem's internal governance processes with regard to managing the SP in R2R activities
Monitor and improve the quality of the relationship between the Xylem and the SP by actively overseeing compliance with contract terms and conditions, commitments, and notifications including SLAs; work with key stakeholder groups to ensure the overall effectiveness of the outsourcing initiative
Develop, define, document, and establish appropriate communication to the Internal Business Partners and Xylem businesses on the contractual obligations for all services provided through an outsourcing contract
Establish productive management-level relationships with the SP to ensure the two-way flow of information regarding strategies, priorities, requirements, disputes, and issues
Conduct training sessions to various end-users related to company processes, systems and tools as it relates to R2R Global Process
Identify and implement remediation of controls gaps
Drive continuous improvement for the end to end R2R process, presenting recommendations to the GBS Senior Director of Finance as well as acting as a change champion within the R2R team.
Facilitate the implementation and sharing of leading practices across R2R resource teams
Familiarity with Lean/Six Sigma concepts to support process continuous improvement
Manage overall governance process between Xylem and the SP to assure continuous alignment between the parties
Interact directly with the other Global Process Owners (I2P and O2C) to resolve issues, ensure accurate financials, meet customer needs, etc.
Ensure that appropriate audit controls are in place for Xylem's processes, proper recording into the general ledger, oversite of Acquire to Retire (validation with General Ledger) and maintaining accurate financial reporting
Manage a periodic customer satisfaction survey process, including follow-up and remedial action plans
Education, Experience, Skills, Abilities, License/Certification:
MBA Required, CPA preferred
10+ years of professional experience with background in process improvement, Finance business processes (RTR), Operations, program management, change management and/or ERP implementation and governance
Direct experience working in a multi-national shared services organization
Direct experience working with a multi-national outsourcing organization
Direct experience managing large multi-national teams
Significant experience of managing R2R processes, or other core finance, accounting or strategic planning processes, within a complex, large volume environment
Leader, team player and change agent proficient at motivating diverse teams
Understanding of accounting processes associated with a publicly traded Global Manufacturing Company
Strong familiarity of working month-end reporting process and standards
Deep understanding of a highly regulated internal control environment as it relates to SOX reporting
Thorough knowledge of finance and accounting; financial, management and tax reporting; general ledger management; audit; and processes
Proven ability to manage an external service provider and its service delivery to exceed monthly service level agreements
Focus upon managing SP outcomes and identifying root cause; work in providing permanent fixes
Proficient at managing and/or successfully resolving conflict
Excellent verbal and written communication skills
Continuous improvement mindset
Developing capability (for people manager)
Leading people & teams (for people manager)
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Work is generally conducted in an office environment.
Regularly required to sit, stand, walk and reach with hands and arms.
Frequently required to communicate orally.
Ability to use hands and fingers dexterously to operate office equipment.
Vision abilities required by this job include close vision.
Will require travel to project sites.
Work may require lifting less than 35 lbs.
Employee use of personal protective equipment (PPE) may be required in certain situations.
Employee must comply with all local regulations and published Company work rules as well as written instructions.
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
Shop: In locations with a factory or shop floor, exposure to factory/shop and machinery.
Travel: 10% or less