Global People Support Team Lead Associate

Jpmorgan Chase & Co. Columbus , OH 43216

Posted 5 months ago

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Global People Support Team Lead Associate

Req #: 180085678

Location: Columbus, OH,US

Job Category: Human Resources

Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Corporate Sector encompasses many organizations including Administrative Assistant, Corporate Responsibility, Finance, Human Resources, Legal & Compliance, Strategy/Marketing/Communications, Risk, Central Technology & Operations and Corporate Real Estate & General Services. With a global footprint and over 20,000 professionals, JPMorgan Chase's culture regards corporate professionals as invaluable business partners integral to its success. Corporate Sector professionals add value to the organization through cost savings, efficient operations and by making it possible for our business lines to capitalize on new opportunities. We have a firm-wide perspective on our businesses and have the opportunity to work with industry leaders on developing cutting-edge products, processes, policies and infrastructures.

The Global People Support (GPS) Solutions Team provides specialized HR solutions to employees, managers, and HR Business Partners.

The GPS HR Solutions Team Leader is responsible for:

  • Supervises a team of HR professionals to achieve goals in a timely manner through teamwork, conflict resolution, and collaboration

  • Manages the day to day volume/capacity within the team and directing workflow and monitoring SLA's to ensure that activities are completed timely and accurately. Also responsible for managing their own queue

  • Recommending strategic enhancements to improve effectiveness and efficiency of processes to increase employee satisfaction

  • Serves as high-level point of contact and acts as an intermediary, while overseeing relationships with clients and HR partners and building rapport

  • Provides performance feedback to team members regularly, including career development, mentoring, and compensation/recognition

  • Supporting the HR Business Partner in the delivery of HR services for managers and employees

  • Demonstrates strong product/service knowledge to help resolve manager and employee issues in a timely and efficient manner, ensuring a high quality client experience

  • Focusing on bringing consistency and efficiency to our global and regional processes

  • Providing project management support

Specific responsibilities of role and team may include:

  • Product Support
  • Advise managers, employees and aligned HRBPs on general queries relating to HR Solutions core service offering. Act as an escalation point for the team and provide support to HR Business Partners where required
  • HR Program Administration and Consulting
  • Have a solid understanding of the HR operational processes, escalated transactional support and collaborate with HR centers of excellence (Reduction in Force, Immigration, LOA, etc.) SME's or LOB aligned HR Business Partners
  • Performance Evaluation and Compensation . Assist aligned HR Business Partners and managers (if applicable) on the annual performance and compensation cycle. Assist aligned HR Business Partners during the compensation and year-end planning process by ensuring audits are completed and assisting with strategic people discussions/talent reviews

  • Risk and Controls Implements and/or follows practices and policies that are required to meet and support the risk and controls environment

  • Leavers Assists with the leaver process for voluntary and involuntary leavers. Where applicable providing guidance on recommendations for involuntary terminations (including Workforce Reductions). Updating the relevant systems and conducting exit interviews

  • Core Projects Work on core strategic projects and support key HR initiatives such as the employee opinion survey and business divestitures. Monitor and drive completion rates of key initiatives where employee and manager input are required

  • Reporting and Data Analysis

  • Reporting and data analysis as required, including headcount, people scorecards, diversity metrics, demographics, attrition and ad hoc reporting. Participate / Lead any systems review designed to optimize data collection and reporting
  • Employee Relations support employee relations case managers with specialty case management - including Non-Compliance, Safe Act, Workforce Screening, Banker Repayment, Exit Survey maintenance, etc.

Specific skills and experience required:

  • 5 years of experience as a Team Lead, Business Analyst, HR Generalist or other HR-related discipline

  • Professional maturity and ability to work under minimal supervision, with prior experience leading and/or training team members. Ability to flex style and approach to meet varied needs of a diverse, global environment;

  • Excellent written and oral communication skills and proficient in MS Office

  • Creates an inspiring team environment with an open communication culture

  • Able to influence stakeholders and feel comfortable with ambiguity.

  • Excellent organization and attention to detail with the ability to handle multiple demands and shifting priorities.

  • Client-service focused leader who operates with a sense of urgency and professionalism. Knows when to escalate matters for appropriate resolution.

  • Processoriented, with the ability to drive efficiency and scale with a focus on the employee experience.

  • Critical thinking and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm.

  • Knowledge and understanding of HR systems preferred (i.e. PeopleSoft, Manager Connection, AnswerKey, etc.)

  • Undergraduate degree in Business, Human Resources Management or equivalent Human Resources experience preferred.

  • Previous management experience a plus

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Global People Support Team Lead Associate

Jpmorgan Chase & Co.