Fifth Third Bank Cincinnati , OH 45201
GENERAL FUNCTION: Under general supervision, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing high dollar,timesensitive, funds transfer activity via the Fed ACH and EPN networks. This position may be responsible for all or any combination of these defined duties and responsibilities encompassed within Global Payments Operations.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Processes international and domestic inbound/outbound payments via ACH origination networks
Troubleshoot file/batch exceptions that result from customer driven electronic transmission failures via direct customer or internal sales relationship manager.
Consult and execute systemic clearance or deletion activities based on research and follow up.
Provides incoming call support and service for commercial based clients in need of high value based payment transaction processing.
Perform general analysis and execution of payment related credit risk exceptions by utilizing multiple internal applications to assess associated bank driven risk tolerances.
Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, NACHA, FFIEC).
Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers
Handles any routine inquires and confirmations for internal sales support and/or external direct support.
Utilizes multiple servicing systems for research and processing (i.e. Mobius, PEP+ and ACE).
Processes all daily work according to department procedures and bank policies.
Ensures that all inbound call support meets departmental service levels (i.e. abandon rates).
Escalates large dollar/high value customer specific system and servicing issues as appropriate.
Demonstrate the ability to work efficiently with a low margin of error.
Collaborates proactively/effectively with team to achieve shared goals.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: NONE
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High School diploma or its equivalent.
one (1) to two (2) years prior banking experience, preferably in Global Payments.
PC skills including familiarity with Windows, Microsoft Word, and Excel.
HIGH RISK AREA requires annual background and credit check.
Excellent organizational skills.
Ability to function in a fast paced environment.
Must have very good analytical skills.
Strong written and verbal communication skills.
Must be flexible with work hours
Ability to handle highly sensitive customer issues.
Ability to research, recognize and solve problems.
Ability to handle fluctuating volumes
Commitment to teamwork.