Paypal San Jose , CA 95111
Job Description: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
The Partner Product Marketing team is looking for a senior leader, star performer and a passionate advocate to help the definition and delivery of the next generation of payment and business solutions for Partner Merchants globally.
Product marketing is a multi-dimensional discipline, requiring continual customer engagement, broad and deep knowledge of technical products and platforms, communication skills to develop messages and collateral that resonate with the market, and sophisticated marketing skills to design and execute demand generation campaigns.
From an inbound perspective, the PMM continually defines the most important customer needs and opportunities that will best help a segment of our customers. PMMs actively interact with customers in an individual country or region, to deeply understand their needs as well as any unique country, regulatory, and currency requirements plus market trends and innovation opportunities. They also help answer priority customer questions and requests, providing deep expertise about our products and how they are best used, appropriately handing off issues and bugs to the global product and support teams. PMM frequently collaborate with their segment, market and product management (PM) peers across the globe to distill the set of needs across all countries and regions into an overall set of globally prioritized needs and opportunities for a consumer segment.
From an outbound perspective, PMM leads the in-market activities to ensure successful product delivery, piloting, launch and ensure product go-to-market (GTM) activities.
Partners mean organizations that integrate on behalf of merchants. This includes, ecommerce platforms, software providers, accounting platforms, digital agencies and payment gateways to name but a few.
Understand partner ecosystems, partner business models, needs of partners and PayPal solutions to uncover opportunities and craft partner specific solutions
Understand the Partner portfolio through market research, the competitive landscape, segment challenges and current practices to bring to life the segment to the solution team
Establish yourself internally and externally as the main point of contact for anything related to Partner merchant's product needs through strong internal involvement across all PayPal assets
Serve as an essential conduit between product, sales, relationship management & operations in keeping key stakeholders appraised of latest product updates and shift in direction
Distillation and discovery efforts
Focus on hands-on development of end to end user experience, including qualitative and quantitative feedback on product from Partners & their merchants
Identify Partner product pain points, understand priorities and urgency
Communicate this knowledge to PayPal product management
Prioritize problem statements across all regions for Partner Merchants
Collaborate on segment targets
Transform ideas into actionable concepts, projects, timelines, considering financial implications, marketing needs and business objectives
Define and lead comprehensive go-to-market strategies and playbooks including positioning, key benefits, launch strategy, sales and partner materials
At least 7+ years of experience in product and business development roles at brands well known for understanding customer needs and delivering market-leading solutions
Strong mix of commercial and product skills required.
Used to work in international environment with matrix organization with demanding stakeholders on VP+ level.
Track record as a top leader of a high performing international team.
Intellectual curiosity and possess strong analytical and innovative thinking skills able to easily simplify the complex and headline key information to aid in quick responses and action.
Successful track record in defining and delivering products to market predicated on customer voice.
Deep experience leading qualitative and quantitative research, to understand consumer needs and translating them into product and marketing strategies that have succeeded in the marketplace.
Process driven individual who has effectively managed and executed complex, multi-layer work streams in a fast-paced matrix organization collaborating across our product, sales, marketing and research teams, as well as external agencies.
Highly effective communicator and great networker, who interacts with clarity and purpose across all levels of organization.
Strategic thinker who understands the big picture but can also manage the tactical and technical details.
Team player who can build strong working relationships and executes as ONE team in a dynamic environment.
PayPal. Be the voice of the partner: advocate for your partners, ensure team and strategy are customer focused.
Work with Marketing & GTM teams to create strategies and execute activities that will drive partner advocacy, merchant acquisition, and increase total merchant processing volume.
Passion for PayPal and its core values.
Bachelor's degree; MBA or MSc a very strong plus.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.