Global Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Global Operations Manager performs service delivery for an outsourced vendor corporate real estate (CRE) technology Program, ensuring we are satisfying the customer, meeting our contractual obligations and delivering with excellence. They are also responsible for business operations of the account which includes talent management and Program performance.

Primary Responsibilities

• Contribute to establishing cross-functional team key performance indicators and actively measure team progress and success criteria

• Define measurable goals, objectives, and metrics that show measured impact and progress over time and implement a governance framework

• Identify areas for process improvement and recommend operational changes to improve results

• Collect and validate data for Business Reviews (MBRs & QBRs). Prepare and issue monthly and quarterly reporting to key stakeholders.

• Implement benchmarking support utilizing data from multiple sources to tell a story or educate the team, with direction and guidance from Center for Excellence (C4E) Lead

• Leverage established TA teams on Program to support execution of below items:

• Partner with teams globally to understand talent acquisition, utilization and HR processes to ensure the Program and our team members are appropriately supported on the Program and at JLLT

• Engage Practice Leadership for strategic staffing reviews and decisions

• Act as a liaison between Account Leadership and talent acquisition to incorporate demand needs into the resourcing process

• Manage and coordinate resourcing activities across a team of Resourcing Managers and broker resolution of resource conflicts

• Participate in the development and distribution of best practices, process documentation, and user support materials for applicable tools

• Assist with management of scope and tracking of initiatives

• Provide support on Change Management strategy through communications and trainings

Role Requirements

This role must be able to effectively communicate and collaborate with global partners and stakeholders.

• Excellent communication skills, both written and verbal

• Strong critical thinking and problem-solving skills

• Strong influential skills with ability to work across diverse stakeholders to drive common solutions

• Strong presentation skills including presenting to executive levels both internally within JLLT and externally at the customer.

• 3-5 years of relevant work experience, preferably in a Professional Services business

• Highly organized and able to handle multiple complex workstreams simultaneously

Estimated compensation for this position is:

85,100.00 - 123,400.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.