Global Manager, Performance & Reporting

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Global Performance Manager will report to the Global Performance Management and Communications Lead and is responsible for managing deliverables, projects and performing key tasks associated with but not limited to Service Level Agreements (SLA) and Key Performance Indicators (KPI), Business Intelligence development and modeling, account data governance, monthly and quarterly reporting and access administration.

What your day-to-day will look like:

Business Intelligence Support:

• Develop and implement global Business Intelligence strategy including working closely with Corrigo Platform Analyst (CPA) to create global Corrigo data governance standards

• Design, develop, and deploy BI solutions, including interactive dashboards in Tableau and Power BI and tabular reports in SSRS, sourcing data from internal SQL Server databases, Azure Databricks, Tableau published data sources and external sources, and leveraging ETL tools (Alteryx) when needed.

• Validate and clean input data, ensure assumptions are correct, manage outliers appropriately, raise any questions or issues with the input data if any exist, and help find the root cause of those issues

• Work closely with business stakeholders to understand business questions/requirements/opportunities, and to support the accurate business usage and interpretation of JLL data as well as provide insight/answers to meet the needs of the business

• Support global team with the analysis of data, identifying outliers and summarizing the data to help tell the story

• Partner with client to identify data and analytical needs; guide and recommend solutions for

• Maintain data in Property Hub and ensure alignment with other JLL systems such as Corrigo

Performance Management:

• Partner with Global Performance Management Lead to streamline KPI and SLA reporting

• Support the development and automation of quarterly and monthly reporting including but not limited to client facing business reviews, health & safety reports, operational reports

• Collaborate with the global team with the development and implementation of new programs, enhancement of existing programs

• Provide access administration as the Account Security Admin (ASM) for JLL's TAT; Ensure SOC2 compliance

Desired or preferred experience and technical skills:

• Bachelor's degree in Business Administration, Information Systems, MIS, Computer Science, Data Analytics, Information Technology, or a related field

• Reliable, self-motivated, and self-disciplined individual capable of planning and executing multiple projects simultaneously within a fast-paced environment - works well in a remote environment

• Business analysis, consulting/advisory, and/or project or client management experience will be a strong plus

• Exposure to SharePoint Power Applications a plus

• Having a broad understanding of the Corporate Real Estate business is a plus

• Experience with Agile methodologies and knowledge of development lifecycle is a plus

• Comfortable with senior managers and executives; can present without undue tension and nervousness

Required Skills and Experience:

• 4+ years of BI, business, or data analyst experience required ideally in an enterprise environment across multiple application systems and business functions

• High level of technical skills with demonstrated ability to manage, manipulate, analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendations

• Must have demonstrated experience in building and analyzing reports and dashboards along with summarizing the data for business users

• Excellent presentation skills (verbal and written), Strong understanding of analytic/statistical concepts with the ability to explain them to others

• Experience with data visualization tools, Tableau and Power BI

• Proficiency in ETL processes/tools

• Alteryx

• Strong SQL skills with experience developing complex queries and stored procedures

Estimated compensation for this position is:

103,180.00 - 149,900.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote

• Irving, TX, Stamford, CT

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.