When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Specialty Logistics branded externally as Patheon Logistics, within the BioPharma Services Division of Thermo Fisher Scientific has been providing 3PL logistic services to the pharmaceutical and biotech industries and assisting them in their goal of outstanding patient care. As a light-asset based specialty logistics provider we specialize in high touch and value distribution and transportation, time-sensitive, temperature-sensitive and white glove transportation services. We are the market leader in representative carry and direct to healthcare practitioner pharmaceutical sample distribution and offer a full range of access and marketing solutions. We are also providing transportation of pharmaceuticals for clinical trials, providing a comprehensive solution for the sourcing, global fulfillment and international delivery of supplies for clinical trials and emergency medical shipments.
How will you make an impact and what will you do?
Client Customer Service
Responsible for client interfacing via both phone and electronic correspondence such as email for compliance related issues on export procedures.
Responsible to confirm with client terms of sale and carriage.
Responsible for problem resolution for clients & partners.
Responsible for quoting of consignments.
Responsible for communication with client on consignment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues.
Responsible for, checking against all known shippers, and denied parties list and obtaining all related documentation
Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures
Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.
Provide essential information, timely to client and internal staff
Responsible to update all TMS systems with quote requests and process quotes
Responsible to confirm consignments have been inspected for carriage and are in agreement with documentation provided.
Responsible to ensure dangerous goods consignments are inspected and handled per IATA/ICAO instructions.
Responsible for routing of consignments via air carrier, ocean line or ground carrier for cost effectiveness and within time perimeters established.
Responsible for arranging consignments for tender to selected carrier.
Responsible for processing AES (automatic export system) reporting to US Census
Responsible to ensure clearance of consignments are completed and required documentation received from customs broker.
Responsible for monitoring the P & L of consignments
Responsible for entering A/P & A/R charges information into TMS billing system within established service level agreed upon ETA's.
Responsible for creation of consignments documentation including but not limited to: Master air bill, House air bill, manifest, labels, pickup alerts, bill of ladings, and certificate of origins, dispatch letter, flight details, and enhanced security forms.
Responsible for creation of pre alert documentation for consignments
Responsible for uploading various documents that pertain to each shipment into all TMS systems.
Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts.
Responsible to send the brokers all documents for import shipment and confirm receipt of documents.
Good Distribution Practices:
Complies with Warehouse and Good Distribution policies and Standard Operation Procedures.
Sorts and stores cold chain products in appropriate temperature controlled rooms, as required.
Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to
packing station or shipping department, in a FEFO/FIFO manner or as specified by the client.
How will you get here?
Strong written and verbal communication
Minimum of 1 year of logistics experience, and a history of building relationships with and providing outstanding service to customers/clients.
HS diploma or equivalent
Relationship development and management skills
Strong organizational skills
Ability to multi-task
Ability to manage work and meet deadlines
Excellent working knowledge of computers, specifically Word and Excel
Knowledge of the airline and ocean industry and routing
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
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