Global Lead, Small/Medium Businesses, Customer Insights (Fixed-Term Contract)

XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Redwood City, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 10 years of experience in business analysis, program management, strategy, or operations.

• Experience leading operational initiatives.

Preferred qualifications:

• Experience managing vendors and vendor operations.

• Experience conducting quantitative or qualitative research.

• Ability to navigate ambiguity and manage multiple assignments simultaneously in a fast-paced environment.

About the job

Our mission is to fuel Google Customer Solutions growth by enabling customers to achieve the most with our products today and shaping our products for tomorrow. In this role, you will be responsible for managing the strategy and operations for our Small and Medium-sized Business (SMB) customer insight program known as the Trusted Tester Program (TTP). The TTP is a global program covering strategic markets in multiple regions, and has become an integral part of the product development process for Tail products. The core mission of the program is to provide qualitative data on SMB needs through the development and execution of customer studies. The TTP works in close collaboration with Product and Sales Activation (PSA) team members and multiple cross-functional teams (e.g., Product, Engineering, Marketing, UX, gTech) to provide the relevant insights.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $174,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own overall goals, strategy, and operations for the Trusted Tester Program.

• Manage program operations including vendor/partner relationships (e.g., contractual compliance and contracting processes) and operational expenditure budgets (e.g., raising/managing all requisitions, purchase orders, and invoices).

• Manage vendor operations to run studies annually for multiple Product teams in multiple markets and ensure Vendor teams adhere to Google standards.

• Present insights from TTP studies to cross-functional teams including Product Managers, Engineering, and Sales teams.

• Support team with additional internal research and analytics.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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