Global Lead Of Channel Operations

Atlassian San Francisco , CA 94118

Posted 2 months ago

Job Summary

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 120,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through direct, value-added outbound engagements, and through our growing network of over 550 global Solution Partners.

The Global Lead of Channel Operations will help support the growth and continued expansion of our partner ecosystem, currently contributing to over a third of our bookings through solution-lead sales, consulting/services, and local market engagement with our customers.

We are looking for a a senior-level business partner, with a proven track record of designing, building and running day-to-day operations to executing on large scale projects. At Atlassian, you will work with key stakeholders and management in Sales Strategy, the Channel organization, and other cross-functional teams to implement solutions composed of business processes, systems infrastructure and/or shared services execution.

In this role, you'll get to:

  • Manage a globally distributed team of Business Process Analysts and a Shared Services team supporting Atlassian's Channel organization

  • Understand and help architect Atlassian's Channel Programs, its requirements and benefits, and ensure effective support of those programs and compliance measurement

  • Manage day-to-day operations of our channel programs and tools, including service desk support for internal and external stakeholders

  • Review Sales Operations and Channel key priorities, assess business impact of their projects and required investment, and prioritize implementation across programs/projects on an ongoing basis

  • Contribute to the support and operationalization of the channel strategy through continual improvements to process, systems, and tools supporting our various channel routes to market

  • Implement tools and processes that focuses on improving efficiency, effectiveness, and productivity for both internal stakeholders and our partners

  • Identify and execute on opportunities for process automation and optimization, with a focus on scalability and driving significant growth

  • Collaborate with our Channel leadership team and Partner managers for roadmap planning and prioritization

  • Collaborate with reporting and analytics teams to ensure we are tracking the right metrics for the business to measure/monitor the health and effectiveness of partners, programs, products and specific routes to market

What you bring to the table:

  • Minimum of 7 years of experience in partner program management, channel operations, partner sales programs, channel sales or channel marketing related roles

  • Leadership experience, including directly managing and growing a team

  • Experience working within a matrix, solving problems and influencing cross-functional teams

  • Strong operational skills, with the ability to balance project and support needs

  • Data-centric and analytical with fine attention to detail, but can also see the bigger picture

  • Experience with 1 and 2-tier channel distribution models

  • Experience with Salesforce, Partner Communities or other PRM solutions

  • Experience with EDI or similar electronic data exchange protocols for order and data exchange with partners

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Global Lead Of Channel Operations