Global Implementation Specialist

Citigroup Inc. New Castle , DE 19721

Posted 2 months ago

Commercial Banking International Implementation Manager will be responsible for the implementation of Global Cash Management and Treasury products in countries where we do business. This includes the completion of country specific account opening processes including, customer agreements and documents needed by Commercial Banking clients. The candidate will work closely with the Commercial Banking Cash Management Treasury Sales Team and Implementation Teams in International Markets. The individual must maintain a high level of professionalism, articulate business requirements and be accountable for a successful and on time implementation. The candidate will work with service partners throughout Citi's domestic and international footprint. This position will require both team work and independent interaction with assigned clients, including responding to inquiries and resolving implementation related issues across International borders in a responsible and timely manner. A strong background in all Cash Management Products is a requirement.

The information listed within this description is intended to indicate the general nature and level of work. It is not designed to contain, or be interpreted as, a comprehensive account of all the responsibilities and/or qualifications required of an employee assigned to this position.

Key Responsibilities

  • Being the Single Point of Contact of coordination and successful delivery of projects. Overseeing the execution and completion of the various work streams of the project across the globe.

  • Establishing appropriate governance model for some highly complex projects involving multiple teams on both Citi and Client side

  • Identifying and forming strong working relationships with key internal and external stakeholders. Obtaining agreement and sign-offs on all objectives and milestones with the stakeholders

  • Proactively assessing and managing (a) appropriateness of solutions and (b) risks across all regions/products/work streams. Ensuring timely escalation and mitigation of the risks to avoid impact to the project delivery

  • Diligently creating and managing relevant document repository ranging from Communication Plan, SOW/PID, Project Charter, Project Plan, Risk Register, Issue Log, Status Trackers and various other PM artifacts to provide clear communication, transparency and updates to the extended project team

  • Reporting including status reports/trackers, executive summaries and steering committee decks. Be able to effectively deliver the key message around the project updates/risks to business and senior leaders

  • Orchestrating the execution of the project plan across multiple leads, implementers, vendors, and consultants in different groups such as Operations, Technology, Legal, Product, Sales and many others in multiple geographical locations

  • Creating metrics and monitoring/reporting Project Status on a regular basis. Abstracting the key details and business relevance to make the updates meaningful for a wide range of audience including senior executives

  • Managing scope through change control process. Being flexible while setting clear expectations after careful analysis of the scope change

  • Ensuring effective transition from implementation to production.

  • Participation in prospective client presentations and demos.

  • Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements.

Development Value:

  • Exposure to banking and treasury execution associated with some of the largest corporate restructuring events in the industry

  • People Management and Leadership

  • Senior Exposure within and outside the Bank & Executive Communication



  • 8+ years of project management a MUST with prior independent leadership of large projects with executive visibility

  • Either extensive cash management product experience or strong treasury practitioner industry experience with large Multi-National Corporates

  • Preferred: execution knowledge of corporate treasury restructuring as part of a merger or divestiture either on Bank side or as a Corporate Treasury professional

  • Proven track record of consistently strong performance and excellent project delivery

  • Client relationship management skills


  • Proficient in Microsoft Project, VISIO, SharePoint and other workplace productivity tools

  • Proficient in Microsoft Office products

  • Strong Influential skills to manage virtual teams

  • Excellent verbal, written and presentation skills

  • Strong leadership skills; ability to promote team building and develop strong partnerships with other teams


  • Strong leadership skills - with the ability to manage multiple projects and initiatives simultaneously

  • Strong customer focus and past achievements applying a customer mind-set to shape solutions and meet financial goals

  • Ability to effectively manage and navigate through multi-faceted disciplines throughout the organization

  • Negotiation and decision making/problem solving skills

  • Ability to manage project teams through ambiguity

Other Qualifications:

  • Bachelor's degree or equivalent experience;
  • PMP certification (or equivalent) required. However, if no certification this must be attained within the first six months of commencing the role.
  • CTP designation highly desired.
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Global Implementation Specialist

Citigroup Inc.