Commercial Banking International Implementation Manager will be responsible for the implementation of Global Cash Management and Treasury products in countries where we do business. This includes the completion of country specific account opening processes including, customer agreements and documents needed by Commercial Banking clients. The candidate will work closely with the Commercial Banking Cash Management Treasury Sales Team and Implementation Teams in International Markets. The individual must maintain a high level of professionalism, articulate business requirements and be accountable for a successful and on time implementation. The candidate will work with service partners throughout Citi's domestic and international footprint. This position will require both team work and independent interaction with assigned clients, including responding to inquiries and resolving implementation related issues across International borders in a responsible and timely manner. A strong background in all Cash Management Products is a requirement.
The information listed within this description is intended to indicate the general nature and level of work. It is not designed to contain, or be interpreted as, a comprehensive account of all the responsibilities and/or qualifications required of an employee assigned to this position.
Being the Single Point of Contact of coordination and successful delivery of projects. Overseeing the execution and completion of the various work streams of the project across the globe.
Establishing appropriate governance model for some highly complex projects involving multiple teams on both Citi and Client side
Identifying and forming strong working relationships with key internal and external stakeholders. Obtaining agreement and sign-offs on all objectives and milestones with the stakeholders
Proactively assessing and managing (a) appropriateness of solutions and (b) risks across all regions/products/work streams. Ensuring timely escalation and mitigation of the risks to avoid impact to the project delivery
Diligently creating and managing relevant document repository ranging from Communication Plan, SOW/PID, Project Charter, Project Plan, Risk Register, Issue Log, Status Trackers and various other PM artifacts to provide clear communication, transparency and updates to the extended project team
Reporting including status reports/trackers, executive summaries and steering committee decks. Be able to effectively deliver the key message around the project updates/risks to business and senior leaders
Orchestrating the execution of the project plan across multiple leads, implementers, vendors, and consultants in different groups such as Operations, Technology, Legal, Product, Sales and many others in multiple geographical locations
Creating metrics and monitoring/reporting Project Status on a regular basis. Abstracting the key details and business relevance to make the updates meaningful for a wide range of audience including senior executives
Managing scope through change control process. Being flexible while setting clear expectations after careful analysis of the scope change
Ensuring effective transition from implementation to production.
Participation in prospective client presentations and demos.
Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements.
Exposure to banking and treasury execution associated with some of the largest corporate restructuring events in the industry
People Management and Leadership
Senior Exposure within and outside the Bank & Executive Communication
8+ years of project management a MUST with prior independent leadership of large projects with executive visibility
Either extensive cash management product experience or strong treasury practitioner industry experience with large Multi-National Corporates
Preferred: execution knowledge of corporate treasury restructuring as part of a merger or divestiture either on Bank side or as a Corporate Treasury professional
Proven track record of consistently strong performance and excellent project delivery
Client relationship management skills
Proficient in Microsoft Project, VISIO, SharePoint and other workplace productivity tools
Proficient in Microsoft Office products
Strong Influential skills to manage virtual teams
Excellent verbal, written and presentation skills
Strong leadership skills; ability to promote team building and develop strong partnerships with other teams
Strong leadership skills - with the ability to manage multiple projects and initiatives simultaneously
Strong customer focus and past achievements applying a customer mind-set to shape solutions and meet financial goals
Ability to effectively manage and navigate through multi-faceted disciplines throughout the organization
Negotiation and decision making/problem solving skills
Ability to manage project teams through ambiguity