Global Head Of Razerstore Operations

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Global Retail Operations Lead is responsible for leading and implementing operational procedures, systems, and business processes for RazerStore globally.

Process improvement:

• Identifies, leads, and overseas execution of all operations process and system activities.

• Develop and implement operational strategies and standard operational procedure (SOPs) to enhance efficiency, maximize profit, and ensure compliance with regulations.

• Review metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.

• Create Audit procedures, enforce proper tracking & reporting activity.

• Standardize operation policies and SOP globally.

• Ensure company retail software systems are properly used and evaluate new tools.

Inventory management & control:

• Collaborate with logistic, order management and finance teams to streamline processes and improve internal SOPs about inventory receiving, transfers, returns and RMA.

• Monitor inventory levels and implement effective inventory control measures.

• Implement end-to-end inventory tracking systems to ensure inventory accuracy.

• Reinforce store BOH management procedures to facilitate inventory control.

• Conduct regular stock audit, cycle counts, and reconciliations to maintain inventory records.

• Collaborate with store managers and sales merchandising teams to address inventory-related challenges.

• Partner with regional retail teams to improve inventory management metrics by strengthening control procedures.

• Support the logistic, merchandising and order management teams as needed.

Store performance

• Ensuring our stores are clean, organized and well maintained by developing tools to ensure the best FOH management.

• Partner with sales and retail teams to set specific standards of performance for each team.

• Monitor performance related to staffing and scheduling and identify areas of improvement.

• With the support of the sales team, develop training programs to continuously empower our store employees on compliance standards and customer service best practices.

• Foster teamwork, collaboration, and strong work ethics among the store employees, encouraging a customer-centric approach.

• Work with key cross-functional business partners within marketing, sales, and human resources to ensure retail needs are being supported and are meeting the brand standards.

IT/systems/Finance

• Review internal processes to ensure robust cash handling procedures.

• Ensure accurate cash resister reconciliation and collaborate with Finance team to maintain store financial records.

• Collaborate with finance and accounting teams to prepare store financials reports and budgets.

• Partner with IT teams to oversee the implementation and optimization of technologies systems to enhance operational efficiency.

• Manage vendor relationships to ensure business continuity and maximize efficiency.

Compliance and Regulatory

• Ensure RazerStore maintains a safe and secure environment for store employees and customers globally. Partner with the local HR and legal teams to implement regional policies and protocols.

• Stay updated with local regulations, ensuring full compliance with all applicable laws and regulations.

• Implement risk management strategies.

• Partner with local retail teams to conduct regular compliance audits and inspections to identify any areas of non-compliance promptly.

• Ensure the audits are performed regularly at each store and that each store manager is accountable for the results.

• Serve as primary point of contact for legal and compliance professionals.

Pre-Requisites :

• Bachelor's degree in business, Finance, Operations management, or related field. Master's degree is a plus.

• At least 8 years of relevant experience in this field

• Proven expertise in retail operations management and project planning

• Extremely detail oriented and organized with the ability to manage and prioritize multiple tasks

• Excellent personal and communication skills

• Strong analytical and problem-solving skills, with proficiency in data analysis tools

• Managerial experienced in flagship store or multiple stores or countries operations are required

• Experience building retail operating standards and scaling processes to meet the needs of the brand

• Ability to travel across our regional markets on a regular basis to support the needs of a growing retail organization

Are you game?