Global Head Of Health Cloud Coe

Ashfield Healthcare Fort Washington , PA 19034

Posted 2 months ago

Responsible for overall program leadership, technology strategy, product management, solution delivery/support, innovation, and advisory services globally, enabling our clients transformation through our Health Cloud platform. Responsible for the day-to-day people management of development team and analysts to achieve our business results.

Job Duties

  • Responsible for the complete development life-cycle of the software systems; including clarifying requirements, software development, testing, implementation, user follow up, support and Project Management.

  • In conjunction with our global Patient Solutions team, establish and maintain Health Cloud (SalesForce) product roadmap, promote innovations that enable our customer's strategic vision and business objectives.

  • Develop trusted relationships with key business, technology and vendor partners at top management level.

  • Establish an organizational structure enabling the successful delivery and growth within the Center of Excellence (CoE).

  • Management of technical resources in the Center of Excellence (CoE).

  • Maintain working level knowledge of Salesforce products and facilitate collaborative development of technology standards, roadmaps, and leading practices.

  • Ownership over implementations and support for client programs throughout delivery

  • Utilize your collaborative skills to work with business partners and across IT to ensure high reliability, availability, and performance of applications.

  • Effectively communication responses to client request to support opportunities for new business.

  • Build out repeatable and effective cost model for use in our ongoing development projects for our clients.

  • Responsible for the ensuring prioritized projects assigned to the CoE and resource plan maintained.

  • Act as the senior point of escalation for platform issues and project activities

  • Develops quarterly forecasting and planning efforts

  • Partner with internal Patient Solutions teams and Ashfield/UDG Compliance/Privacy teams to ensure optimal client experience of platform that meets all local/global security requirements

  • Keep abreast of industry best practices and brings relevant insights and solutions to meet the organization's strategic business needs

  • Promote innovation to ensure that product roadmaps are developed and executed in line with Health Cloud (Salesforce) CoE strategy

  • Exhibit high level of professional flexibility and facilitate a culture of knowledge sharing and learning from leading practices

Job Requirements

  • 10+ years of experience leading people, preferably within a services industry

  • Bachelor's Degree or equivalent experience

  • Exceptional communications, relationship and influence skills

  • Saleforce.com related experience preferred

  • Extensive CRM (customer relationship management) experience

  • Experience in working within the pharmaceutical/healthcare market and or patient engagement

  • Experience in identifying and validating strategic and tactical marketing objectives

  • Successful direct and indirect management experience

About Ashfield

Ashfield, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield, visit us at: http://www.ashfieldhealthcare.com/en/about-en/

Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.

We appreciate your interest in Ashfield. Only qualified candidates will be considered.


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Global Head Of Health Cloud Coe

Ashfield Healthcare