Global Head Of Customer Support

Turo San Francisco , CA 94118

Posted 2 months ago

Turo's Global Head of Customer Support will take Turo's growing CS team to the next level and beyond. You are an expert in customer support, an entrepreneurial leader and want to play a pivotal role in helping Turo further its dominance in the international peer-to-peer car-sharing market. The right leader will be exceptional at both operations and strategy; able get deep into the details of processes and technologies while also understanding how each detail connects to the future and impacts other teams; deeply involved in the day-to-day customer and team experience while also driving the team towards the future; demanding great things of team members while also facilitating work/life harmony. This is a unique career opportunity that offers incredible potential for personal and professional growth.


  • Oversee all aspects of Turo's CS Operations including 200+ outsourced agents, and a growing internal team of ~15 (includes managers and agents)

  • Drive continuous improvement in the customer experience for Turo's Guests and Hosts

  • Drive continuous reduction in spend

  • Create an exceptional team environment

  • Set and drive the strategic vision for scaling of Turo's Customer Service operation, which is likely to double several times over in the coming years

  • Support the development and creation of superb customer service within our international teams in Canada, UK, DE and more to come

  • Collaborate with Turo's data science, finance, legal and product teams to drive results


  • Min of 10 years-experience in Customer Support leadership

  • BA required, advanced degree preferred

  • Exceptional communication, analytical and collaborative skills required

  • Demonstrated experience in managing large teams, multi-site operations, scaling organizations, as well as rolling out new processes & technologies

  • Fast learner, quick problem-solver, passionate about the customer experience


  • Competitive salary and meaningful equity

  • Employer paid medical, dental, and vision insurance

  • Apple equipment

  • Four weeks paid time off, 11 paid holidays, volunteer time off, paid parental leave

  • Weekly catered lunch

  • Stocked kitchen and beverages

  • Company-sponsored happy hours and team events

  • Turo owner matching and vehicle reimbursement program

  • Turo travel credit every month

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Head Of Support


Posted 7 days ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 Lime is a smart-mobility provider that offers cities an array of mobility products including Lime-E e-assist bicycles and Lime-S electric scooters. Lime aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability. We are looking for a Global Head of Support to help Lime build and develop a five-star customer support program. Lime is growing fast, so juggling multiple tasks with tight deadlines is nothing you're afraid of. With your innovative mind and high standards, you will create a support program that showcases our commitment and passion to our customers. Responsibilities * Build, scale, and lead a diverse team to execute and realize Lime's Support vision and strategy * Work to create a culture where employees are fully empowered to meet the needs of their customers and Lime overall * Lead and encourage open communication channels that adhere to company values * Partner with a diverse group of individuals from all over the company to build collaborative relationships * Work with leadership to identify strategic priorities, align regional and company vision, and push the thinking to continue innovating * Prepare tracking reports, budgets and forecasts * Maintain our goals and processes of the department to ensure we are maximizing our efforts * Advocate for putting customers first in everything we do at Lime * Work closely with Operations, Legal, Product, Support, and teams across Lime to develop and refine the Support roadmap * Work and experiment with data to turn new ideas into processes and plans that we can scale globally * Serve as a coach and mentor for the members of your team Requirements * 9+ years relevant experience with 5+ years overseeing a support organization in fast growing tech companies * A real multi-tasker who can handle tight deadlines * Software development knowledge * Experience building scalable programs * Problem solver who can work under pressure * Ability to make decisions and zoom out to see the short and long-term impact of those decisions * An excellent negotiator on the executive level * Experience in collaborating with engineering and product teams to push through processes and improvements What We Offer * Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions * A position that offers a variety of career and resume building experiences with the fastest growing startup of 2018 * Scale with a rapidly growing organization, with tons of opportunity for growth * Play a role in the transformation of urban mobility and sustainability * Work with a team of fun and motivated individuals * Competitive salary and benefits We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer. Limebike San Francisco CA

Global Head Of Customer Support