Global Engagement Manager

Delta Air Lines, Inc. Atlanta , GA 30301

Posted 2 months ago

Join Delta IT on our journey to becoming the best IT organization in the airline industry.

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Delta IT employees are thinkers, doers, innovators.

We are proactive.

We are collaborative.

We deliver impact to our customers.

Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!

IT service delivery leader with significant global engagement experience to lead and influence Delta's transformation to a cutting edge global delivery model.

Leverage experience in global delivery to guide and support IT's transition to optimal onshore/offshore sourcing models including transition from staff augmentation to more structured delivery partnerships

Translate leadership vision for global IT delivery into executable programs with tangible results

Provide leader level support for all aspects of IT Global Delivery, from strategy, design, RFP and vendor selection, transition, vendor governance, performance management and value creation

Institutionalize governance routines including Quarterly Business Review (QBRs), metrics, and process improvements within the portfolios to elevate the maturity levels of engagement with partners

Mentor and coach high performance application teams in transition to managed service delivery

Demonstrate strong teamwork and interpersonal skills to all levels of organization

Sustain and grow accounts & relationships at senior client leadership level

Work effectively across multiple Global Delivery Partners, Delta projects, and technology areas to ensure successful delivery, and to troubleshoot partner delivery issues and implement corrective solutions

Engage with the partners in understanding their organizational capabilities and their innovation investment commitments and proactively identify opportunities to leverage them for the benefit of the IT business

Keep abreast of industry trends through benchmarking, participation in professional associations etc. in order to advise others of optimal sourcing opportunities

WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?

Proven experience in onsite-offshore delivery models

Experience managing partner engagements involving Application Development, Application Support, and Testing

Experience in customer relationship management

Deep "hands on" knowledge across all phases of SDLC using Agile and Waterfall methodologies.

Strong solutioning experience on Project / Delivery execution models and Engagement models.

Highly adaptable, a driver of change, and capable of quickly rallying teams

Strong leadership and negotiation skills, we want you to develop and nurture relationships quickly despite obstacles
15-20 years of IT experience with global corporations.

Expertise in business and IT process relevant to airline industry

Willingness to travel as needed to support the business

WHAT ELSE?

Experience working with diverse teams located across various countries

Strong leader with even stronger communication and negotiation abilities

Willingness to ask for new responsibilities adding value to the overall business objectives


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Global Engagement Manager

Delta Air Lines, Inc.