At Avanade, business and technology consulting isn't just your career it's your passion. And that means more than just working with new innovations. It means using technology to solve business problems in ways that make a real difference to you and your customers.
At Avanade, we:
Are passionate about pushing the limits of Microsoft technologies to help our customers achieve their goals.
Thrive on open dialogue and debate.
We share best practices and solve problems through teamwork.
Are committed to growth - as an organization and as individuals.
Join Avanade and become a part of a superior, cutting edge consulting organization helping build reliable, scalable enterprise solutions for some of the world's best organizations.
Additional information can be found at at .
Key responsibilities include:
Own service delivery of our Business Applications Managed Services offerings.
Leads people and teams, as all delivery teams in Managed services offering report to this role.
Perform client-facing duties including steering group meetings participation, advise stakeholders and lend internal support to onsite or on-shore service delivery managers.
Drive to highest degree of client satisfaction through successful delivery of Avanades Dynamics 365 managed services.
Manage contracts, issues and risks associated with service delivery across Dynamics 365 managed services clients globally.
Manage the deliverable approval process essential to overall service delivery approval.
Work with the sales team to manage changes to the original agreements.
Develop complete and accurate delivery status reports.
Own management of, and adherence to deliverables and obligations for each client under managed services contract.
Ensure compliance with corporate standards (legal, commercial, methodology, etc) throughout all delivery management activities.
Strong delivery professional skill set with relevant experience from past managed services delivery roles.
Deep insight into how ticketing mgmt. systems work with practical experience with Remedy, Service Now or similar system.
Good to have - Dynamics 365 application skills from past roles in either ERP or CRM space.
Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications
Manage and develop customer relationships and perceptions to achieve mutual goals
Demonstrate the capacity to plan, prioritize and organize their time, project schedules and multiple project activities
Experience managing activities performed by off-shore resources.
Program and project management methods, tools and techniques.
Demonstrated ability to lead complex projects that result in the accomplishment of overall business objectives.
Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.
Basic knowledge of contract terms and negotiation skills
Customer oriented attitude and excellent interpersonal skills.
Demonstrates a high degree of integrity, credibility, and character.
Ability to travel up to 50% of the time (Mon-Fri)
Bachelors Degree: Business or technology related BA/BS
5+ years of managed services delivery experience based on accepted governance models (ITIL, SIAM or similar).
2+ years of managed services or implementation experience of ERP or CRM solutions, either AX, CRM or other similar products (i.e. SAP, Oracle, Salesforce).
Clear and concise oral and written communication
Ability to lead people, teams and projects
Understanding of aspects of business management and strategic evaluation
Prior consulting experience
Working knowledge of at least one software development methodology
Certification in service delivery (ITIL)
Certification in Project Management (PMP)
Knowledge of project estimation techniques and challenges.
Working knowledge of Microsoft platform skills
Service Operations professional.
Results oriented / self-directed ability to drive change in unstructured environment
Strong client interface and presentation skills
Strong business acumen
Track record of initiative and outstanding performance
Excellent interpersonal skills-'Customer Focus'
Manages customer expectations effectively
Ability to quickly build relationships
Passion for learning
Requisition ID - 54800
Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at
Category: Delivery Management
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