Global Customer Quality Manager

TE Connectivity Ltd Tullahoma , TN 37388

Posted 2 months ago

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

As Global Customer Quality Manager, you will;

  • Lead and develop a multi-regional team of professional Customer Quality Engineers

  • Bring the Voice of the Customer (VOC) to the operations and functional teams

  • Chair initiatives aimed at delivering an Extraordinary Customer Experience (ECE)

  • Partner with multiple departments to coordinate and drive improvement initiatives that are aligned with overall business objectives

  • Ensure proper resolution of customer quality concerns

  • Provide training for and communicate customer expectations to TE team members

  • Lead resolution of escalated customer quality concerns

  • Supports ICT manufacturing and distribution locations (as needed) with problem solving

  • Monitor key KPI for ECE and take corrective actions as necessary to ensure targets are met

  • Champion warranty improvement programs

  • Formally review customer supply agreements, communicate exceptions to TE ICT policy and driving consensus with sales, operations, and legal for the good of the business

  • Completes quality-related sections on customer surveys.

  • Foster and proactively build customer relationships in all regions

  • Coordinated a program of proactive visits with key customer accounts

  • Manage and facilitate (with Legal and Finance) the customer claims process related to quality complaints

Click here to learn more about Life at TE.

What your background should look like:

  • Bachelor's Degree (technical/business)

  • Min. 5 years' experience in customer quality

  • Min. 3 years' management experience

  • Experience in driving improvement initiatives. >5 years

  • Automotive experience and knowledge preferred.

  • PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices,

  • Understanding of molding and assembly operations. Direct operations experience plus.

  • Bi-lingual preferred. Must be fluent in English; both oral and written.

  • ~35% travel, including international

Work Location

This position is located in Tullahoma, TN.

About TE Connectivity

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan

  • Tuition Reimbursement

  • Benefits start on day one

  • Charity Donation Matching Program

  • Competitive Paid Time Off

  • Employee Resource Groups

  • Employee Stock Purchase Program

  • Healthcare for Associates and Families

  • Health and Wellness Incentives

  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location:

Tullahoma, TN, US, 37388

City: Tullahoma

State: TN

Country/Region: US

Travel: 25% to 50%

Requisition ID: 55908

Alternative Locations:

Function: Quality


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