Global Customer Experience Manager, Itunes And App Store

Apple Inc. Santa Clara , CA 95051

Posted 3 months ago

Job Summary

If you have an eye on the horizon and believe our future is determined by how well we understand customers across cultures and experience then this is the perfect role for you. Our driven and hard-working team is focused on identifying and improving the customer experience in priority markets across App Store, and Apple Media Products.

Key Qualifications

Experience working in a globally focused digital business environment

Experience using customer insights and data analysis to improve the customer experience and/or experience working on managing engineering projects

Technically proficient, you understand infrastructure and processes related to digital delivery, experience using Splunk a bonus.Outstanding analytical problem solver with strategic and structured thinking

Ability to project manage effectively across cross-functional teams

Team player, curious and excited by tackling hard problems head onStrong communication, interpersonal, teamwork and organizational skills

Ability to handle multiple projects with competitive priorities

Self starter, comfortable with ambiguity and working in a fast-paced environment

Description

  • Put the customer at the center of everything you do and help to identify and fix barriers to growth in vibrant and diverse markets Spearhead cross functional projects focused on improving the experience putting to use excellent project management skills Collaborate with engineers, product marketing, business stakeholders, and data analysts to identify and fix customer experience barriers to growth in key markets Research, measure, and benchmark the customer experience to help the business better understand International customers Strategic thinking used to prioritize initiatives and opportunities across key markets and content types optimizing available resources for the maximum impact Able to use effective communication skills to translate complex insights into effective presentations and share them across different audience types and organizational levels

Education

Degree, MBA or post graduate is a plus but not essential


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Global Customer Experience Manager, Itunes And App Store

Apple Inc.