Global Customer Advocacy Program Manager

Discover your potential in customer advocacy for Siemens Digital Industries Software!

We are a leading global software company that provides companies of all sizes with the Xcelerator portfolio of software and services for electronic and mechanical design, system simulation, manufacturing, operations, and lifecycle analytics. We are dedicated to helping innovative global manufacturers design better products, faster! We take what the future promises tomorrow and make it real for our customers today. With the resources of a large company and the energy of a software start-up, we have fun together creating a world-class software portfolio and taking it to market. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth so our employees, our business, and our customers can achieve their full potential.

We're currently looking for an experienced Customer Advocacy Program Manager to play a key role in building out the Global Customer Advocacy Center of Excellence. You will join a globally distributed team that is driving the future of customer advocacy and believes in building mutually beneficial relationships with our customers!

Why is this role exciting?

Successful and happy customers are the strongest advocates a company can have. They are proud of their choice and investment in our software and excited to share their success with peers. Likewise, we know how influential peer recommendations are throughout the buyer's journey. The Customer Advocacy Center of Excellence is committed to inspiring trusted partnerships with our customers and internal stakeholders to build an optimized experience for our customers.

In this role, you will be responsible for managing and growing a customer advocacy program. You will play an essential part in building the foundation of the global customer advocacy center of excellence. The result of your efforts will be a growing and visibly more robust group of advocates who get value out of interacting with us and their peers and are willing to widely share their positive experiences with Siemens products and services.

As the Global Customer Advocacy Program Manager, you will:

• Design and implement a comprehensive customer advocacy program that drives customer engagement

• Identify potential customer advocates and work collectively with Sales and Customer Success teams to engage and nurture them

• Use a test-and-learn approach to build the program in size, complexity, and impact, implementing systems and processes as they become necessary

• Launch and execute programs that engage advocates and leads to improved customer experience

• Support internal stakeholders to secure customers to participate in market research, content marketing, customer stories, video testimonials, media opportunities, analyst references, and speaking engagements

• Build and maintain relationships with advocates, understanding their needs and success stories

• Continually gather feedback from advocates to ensure their needs are met and identify opportunities for improvement

• Track and report on the impact of the customer advocacy program

• Organize customer appreciation events and recognition programs to acknowledge and reward advocates for support

• Partner with internal stakeholders on customer research initiatives

• Cultivate effective relationships with key internal stakeholders, which includes but is not limited to community, customer success, sales, marketing, customer experience and demand center

• Ensure a great customer experience is at the core of all engagement strategies

You will collaborate with:

• Content marketing

• Customer experience

• Customer success

• Demand center

• Partner marketing

• Marketing operations

• Product marketing

• Analyst relations

• Direct sales

• Partner sales

• Vendors

You are:

• A college graduate with a Bachelor's degree in Marketing or related field

• A strong project manager with 5+ years of experience and the ability to coordinate multiple projects simultaneously

• Passionate about creating great customer experiences

• Interested in analyzing data to drive performance improvements Analytical and statistical skills

• A great communicator

• Able to work effectively in matrixed organizations

• Process oriented with the ability to analyze inputs, research options, determine scope, recommend solutions, execute, and measure project success

• Adept at using project management and communication tools like Jira, Wrike, and Microsoft Teams; experience using Influitive or a similar platform is a plus

• Comfortable working in an Agile environment

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $99,000 to $178,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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