Global Cornerstone Learn & Talent Suite Specialist

Experian Costa Mesa , CA 92626

Posted 3 months ago

Experian is looking for a Global Cornerstone Learning & Talent Suite Specialist to join our Global HRIS team in Costa Mesa. This is a role for someone looking for an exciting global opportunity to make an impact on our organization and how it 'does Learning & Talent'. We're heading on a journey to overhaul our learning and talent technology to massively improve the ease with which our employees can get the knowledge they need to keep powering our business. If you consider yourself to be a subject matter expert when it comes to Cornerstone's Learn and Talent suite, then we definitely want to speak with you!

About Us

We are a small and friendly team of HR technology pros, doing our bit to enable our workforce and make our HR colleagues' lives easier. We are a global team, spread across 4 countries, so we need to work hard at staying connected. Collaboration is a key skill. We work on a variety of support and change activities. There is always regular support and maintenance activity to be done, but we are also committed to modernising our technology on an ongoing basis, so there's plenty of project work too.

As for Experian, we know you can do all kinds of research there. But we do want to point out that Experian was won top industry awards for best fraud & ID platform, best overall analytics platform, consumer lending innovation and more. With a focus on our employees, we were rated the #1 Top Workplace by the Orange County Register.

About this Role

You will be helping to deploy, manage and optimize Experian's global learning and talent technology. Governing and driving best practice use by our regional learning teams to maximize the learning opportunities and user experience available to our employees. You'll be Business Partnering with the Learning and Talent Function to ensure our global learning technology is aligned to the functional direction.

Additional responsibilities include:

  • Providing and coordinating second/third line support to our regional learning & talent teams for our global learning & talent management system (LMS).

  • Identifying root causes and developing solutions to prevent future issues with the platform.

  • Managing the ongoing maintenance and configuration of the platform and the connections to other systems and content providers.

  • Planning, prioritizing and implementing ongoing enhancements and upgrades to the platform.

  • Providing governance and guidance on best practices to our learning teams for their content. Governing the deployment of mobile technology.

Your Background

You're the kind of person that just gets technology. You're probably the one your family turns to for tech support. More importantly you'll be deeply experienced in learning and talent technologies. You will have experience with several of the enterprise learning and talent management solutions and the wider learning tech ecosystem. You'll understand eLearning content how it is built and what goes on under the hood. You can help us make good choices about how our learning and talent technology is deployed and managed.

As well as your deep technical and domain expertise you must be able to communicate and engage with people. You will be part of a level 2 support team, so you must work well with your colleagues, our system provider and most importantly the system users. You are a problem solver at heart and helping others solve their problems gives you purpose.

It would be excellent if you can also bring skills in any or all: project management, business analysis and web design and development.

Must Haves

  • You must have experience with Cornerstone, ideally their learning or talent suites

  • Deep expertise in learning and talent technologies, probably gained from exposure to multiple enterprise-scale LMS solutions and other learning & talent technologies.

  • Experience of both implementation (business analysis, solution design, testing, deployment, stabilization) and maintenance (support, upgrades, enhancements, integrations).

  • Experience with eLearning content build, deployment and troubleshooting. Knowledge of what goes on under the hood of SCORM, AICC and xAPI and how this interacts with an LMS.

  • Troubleshooting and problem-solving skills including root cause analysis.

  • Solution governance and compliance experience developing governance frameworks, engaging stakeholders, communication, monitoring

  • Vendor management monitoring service performance and support liaison

  • Data structure knowledge, design, migration, extract/reporting design

Bonus Skills

  • Global working matrix organisations, multi-country teams

  • Project management experience/expertise

  • Data & reporting tools (BI tools, SQL)

  • Experience of content creation tools plus emerging cloud based content tools.

  • SharePoint developer experience

  • Web design and development (front end or full stack)

EOE including Disability/Veterans

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Global Cornerstone Learn & Talent Suite Specialist