This position reports to cxLoyalty's Senior Director of Global Continuity, Crisis Management and Security Awareness Department. This position is responsible for business continuity and disaster recovery preparedness, for crisis management and for providing training and awareness across the enterprise. This position provides guidance and support to all employee levels throughout both business and technical areas. The position is, also, responsible for helping to lead the organization's response to any actual disaster or security event.
DUTIES AND RESPONSIBILITIES:
Participate as a member of the Security Incident Response Team (SIRT) to coordinate response and management of security incidents.
Develop and administer awareness and training programs in support of the Business Continuity Management Program and Information Security.
Plan, coordinate and manage business continuity and disaster recovery activities with business units, IT personnel, clients and vendors to ensure plans are developed, maintained and tested in support of business requirements.
Plan and coordinate efforts for exercises or tests as defined by the scope of the exercise.
Provide leadership and direction to continuity and recovery teams during a crisis situation.
Perform risk analysis to identify points of vulnerability and recommend disaster avoidance and reduction strategies. Report and lead efforts to resolve high-impact risks, gaps and corrective action strategies and plans.
Assist with gathering data for internal Business Impact Analysis (BIA) with all business and IT units to determine critical processes and identify acceptable recovery time periods, recovery point objectives and recovery strategies.
Collaborate with cross-functional teams to assure integration and compatibility of common response, priorities, and planning efforts.
Coordinate and/or participate with projects relating to continuity and recovery processes, capabilities and capacity.
Develop and implement continuity and recovery policies and monitor compliance with policies.
Ensure departmental tools, documentation and repositories are kept current.
Ensure creation and collection of mapping and process flows to support critical business and IT recovery procedures and strategies.
Manage business continuity and disaster recovery vendor assessments to determine adequacy of vendor continuity programs. Prepare written evaluations for management.
Provide support across the enterprise to local administrators, coordinators, emergency response teams and project leaders in support of the Business Continuity Management Program.
BS or BA degree in computer science, business administration or related field.
Professional certification from either the Disaster Recovery Institute, International (DRII) or from the Business Continuity Institute (BCI) or related certification or degree desired.
Knowledge and understanding of business continuity and recovery planning methodology, frameworks and industry best practices and industry related standards (ISO, BSI, FSA, etc) with a keen appreciation of associated benefits, practical limitations, risk, financial and business impact analyses.
Prior experience in the design, delivery, and continuous improvement of Business Continuity Management (BCM) methodologies in large organization, or in related discipline such as Risk Management desired.
Ability to handle full scope supervisory responsibility during a crisis, emergency, disaster or security event.
Knowledge of high availability and disaster recovery application and infrastructure architectures with the ability to clearly define High Availability (HA), Disaster Recovery (DR), and Continuous Availability (CA) requirements.
Demonstrated ability to gather data, perform data analytics, and make recommendations based on findings.
Demonstrated ability to create and give presentations.
Excellent project management experience with strong planning, organizational, decision-making and problem-solving skills necessary to establish standards and implement complex business continuity plans.
Proficiency with Microsoft Office tools (e.g. Visio, Outlook, Word, Excel and PowerPoint).
Proficiency with Service Now ticketing tool is desired.
Strong oral and written communication and interpersonal skills.
Ability to work in a complex, fast paced and rapidly changing business environment.
Availability when needed on a 7x24 basis and ability to participate in On-Call schedule(s).
Ability to travel, globally, as needed.