Are you an established Health & Benefits Consultant with a track record of managing Multi-National Clients? Do you love the challenges and complexities of managing marquee accounts? The Global Benefits Management group in Mercer has a unique opening to support an Account Manager in our growing our list of Fortune 100 accounts.
This is a key initiative for Mercer's leadership team and will have the attention and spotlight of our Senior Executives. If this is you, and you love the pressure, read further and consider a conversation with our talent acquisition team.
The Global Benefits Management (GBM) Account Manager will be responsible for the overall delivery of GBM services provided to our clients. The role is critical to our strategy to grow our GBM book and retain GBM clients. Responsibilities include contributing to sales pursuit activities, client day to day contact on GBM services and health consulting as it applies to GBM services, design and development of the GBM Rules of the Road governance framework, instructing and supporting the training of the local brokerage staff around the world on all aspects of GBM and acting as the liaison between the client and other Mercer consulting teams. Expectations include proactively assessing business and client needs to guide the practice into meeting the changing needs of the market. Also responsible for monitoring and ensuring that the services being provided to the client are in line with Rules of the Road and in conjunction with general Service Level Agreements. Assess opportunities to expand the Health relationship with the client.
Essential Job Responsibilities
The GBM Account Manager will support and contribute to the strategic selling process including participating in finalist meetings and other sales presentations as the GBM subject matter expert.
Oversee implementation of large GBM appointments, which will include ensuring local brokerage appointments are executed for insured benefits in all countries covered under the GBM.
Ensure client satisfaction with underlying ongoing GBM services, which will include ensuring local services are delivered in accordance with global mandates.
Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a GBM appointment.
Help clients monitor their employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with their objectives while offering optimal cost-effective solutions.
Execute clients' ongoing global benefit strategy, as well as execute global benefit financing strategy, through pooling, captives, global insurance programs etc. as determined by the client.
Provide ongoing support & coaching to junior GBM team members and local brokerage teams to ensure we are perceived as having a shared understanding of the client and its needs. Also support and contribute to junior GBM team member and local brokerage training and development.
The GBM Account Manager will work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met. The GBM Account Manager will play a part in motivating the GBM team members to understand and meet the client's requirements and will keep them updated on client developments and will foster a culture of shared responsibility and ownership. The GBM Account Manager will proactively look for process improvements that will help to grow and retain GBM clients.
GBM Account Manager will manage escalations at the local and regional level and handle them as appropriate or escalate further in the business, following appropriate escalation protocol.
Knowledge, Skills, and Abilities
Demonstrated ability cultivate client relationship
Strong domain knowledge and experience in health and benefits consulting
Experience with global or regional benefits
Ability to prioritize and manage multiple projects simultaneously
Proficient with MS Word, PowerPoint, and Excel
Experience in process building, best practices and/or efficiency projects
Strong oral and written communication & presentation skills
Good analytical skills
Ability to work within a team environment across borders
Strong self-starter, fast learner, quality conscious, committed to deadlines
Strong attention to detail
Strong teamwork skills combined with the ability to work independently with minimal supervision
Experience working in multiple countries and language skills is a plus, though not a requirement
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