Global Accounts Receivable Specialist

Global Accounts Receivable Specialist

Wilmington, DE

Monday to Friday 8:00 am to 5:00 pm

Hybrid

As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. As a Global Accounts Receivable Specialist you will be contacting our customers such as; other companies, law firms, etc., to ensure the payment of past due invoices. We are looking for someone with business to business collections experience. Our most successful employees are service oriented and work well as a team player.

Some of the things you will be doing:

• Providing excellent customer service to internal and external clients

• Use problem solving skills to resolve customer issues

• Processing and handling incoming customer inquiry calls

• Generate a specified number of outbound calls to customers

• Data entry of client information

• Emailing statements to clients

• Educating customers on our services

What technical skills, experience, and qualifications do you need?

• Experience in providing excellent customer service

• A passion for finance

• Confidence on the phone

• Excellent problem solving skills

• Strong attention to detail is a must

• Tact and diplomacy in dealing with both customers and co-workers

• Effective written and oral communication skills.

• B2B collections or law firm experience a plus

• Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization

• Self-motivator while actively participating in a team environment.

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