Based on industry insights and customer engagement the Global Account Director will be responsible for the management, coordination and ongoing development of global relationships with ULs key strategic customers. A detailed account plan consistent with the needs of the customer and goals of the businesses lays the foundation to capture future business potential. Pursues the alignment and partnership with global resource owners to ensure flawless execution of services and funding for new services and solutions in accordance with the account plan. Provides key insides and observations to industry leadership. Acts as a point of escalation for urgent and sensitive issues at the executive level. Is accountable for profitable revenue growth of the assigned customer and actively drives joint-value creation, customer satisfaction and executive networks with the customer.
Maintains deep understanding of the industry, customer needs and major trends.
Develops global account plans that identify future business potential, specific strategic objectives and goals.
Manages a global relationship with UL's strategic customers over all related businesses and geographies.
Builds executive relationships and coordinates executive presentations and de-briefings.
Meets with officers and senior management to maximize the coordination of objectives, strategies and associated policies and practices.
Focuses on customer satisfaction, profitable account growth, and expansion of services provided.
Identifies large opportunities and develops solutions to meet customer needs.
May manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
Performs other duties as directed.
University Degree (Equivalent to Bachelor's degree) in Business Administration or a related disciplines plus generally twelve years of directly related experience.
Demonstrated ability to establish long-term trusted relationships across organization layers (from operational teams to C-level), functional areas, cultures and geographies, both within the key customer's organization, its supply chain, industry, related associations, with government officials, and within UL).
Business travel and work outside of the office is required.