Global Account Manager - Detroit, MI

Ceva Logistics U.S., Inc. Romulus , MI 48174

Posted 2 weeks ago

CEVA Logistics, one of the world's leading non-asset based supply-chain management companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 40,000 employees in more than 160 countries are dedicated to delivering effective and robust supply-chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

Job Summary

Accountable for leading and managing global sales efforts to develop and secure incremental revenue and market share, and achieve profitable volume growth consistent with marketing plan initiatives. Models and acts in accordance with our guiding principles and core values.

Primary Duties and Responsibilities

  • Provide leadership and direction to the Global Accounts staff to identify global business opportunities and generate profitable sales in both new and existing accounts that meet and exceed new business revenue goals.

  • Develop and implement sales plans that support increased sales.

  • In consultation with the senior sales staff, develop business strategies that are consistent with the national vertical market to maximize margins and increase revenue growth.

  • Execute business development plans (forecasts, budgets and operating plans), and provide leadership to the sales and marketing staff, operations, and systems delivery groups.

  • Monitor and review customer sales activity and make strategy adjustments as needed.

  • Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.

  • Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs.

  • Facilitate cross-selling opportunities to increase revenue and leverage relationships in order to better penetrate the market.

Primary Duties and Responsibilities (Continued)

  • Leverage the company's global reach to influence decisions on projects for customer deliveries in both domestic and international locations.

  • Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.

  • Work with customer service teams to understand and develop solutions to client business issues.

  • Work corroboratively with the operational staff at multiple sites and locations to ensure customers' needs and expectations are met.

  • Work with implementation teams on new projects to ensure customer expectations are communicated.

  • Attend industry events (conferences and trade shows) to enhance sales and marketing efforts.

  • Direct the training of station sales specialists to ensure premier operational service delivery and high quality customer service for handling customer shipments.

  • Create and present to management, reports concerning market planning and analysis, service offerings and the changing business environment.

  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.

  • Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, professional development and project requirements are met.

  • Personally coach, train and mentor direct reports and provide career development opportunities though training, and quality management activities.

  • Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

  • Perform other duties as assigned.


Education and Experience

  • High School Degree or GED required.

  • Bachelor's Degree preferred; or equivalent combination of work experience and completion of the LDP Program.

  • Minimum five years related experience.

  • Minimum four years industry experience preferred.

  • Minimum three years supervisory or managerial experience required.

Certifications and Licenses

  • Valid state issued driver's license.

  • Acceptable driving record.

  • Proof of current automobile insurance.

Languages and Communication Skills

  • Must be able to read, write and speak English fluently.

  • Ability to communicate and interact effectively with multi-functional and diverse backgrounds.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from management, employees, customers and vendors.

Computer Skills

  • Computer literate

  • Intermediate level proficiency in Microsoft Office, internet, web-based and job specific software applications.

Qualifications (Continued)

Other Skills/Experience

  • Demonstrated sales success and knowledge of sales concepts, methods and techniques.

  • Demonstrated success in leading, supervising, managing, motivating and developing individuals and high performance teams.

  • Strong understanding of business beyond core functional expertise.

  • In-depth knowledge of products and services.

  • Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments.

  • Ability to develop strong business relationships within all levels of organizations, including senior level executives.

  • Demonstrated skills in organization group process, problem identification and resolution at both a strategic and functional level.

  • Requires positive, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation.

  • Ability to organize and manage multiple priorities.

  • Cognizant of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry.

  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).

  • Allocates decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.


Not yet defined for this position.

Supervisory Responsibilities

This position does - does not, have supervisory responsibilities. If this position has supervisory responsibilities, they are as follows:



Measuring Performance









Travel Requirements

Travel is required at least 25% of the time in this position.

Working Conditions

Work is generally performed within an office, stockroom and/or warehouse environment with standard office equipment available. Warehouse environment includes daily exposure to high noise environment, regular exposure to moving machinery and/or vehicles, exposure to dust, and working alone or closely with others. The working environment is generally favorable. Lighting and temperature are adequate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk: hear; stand; walk; sit; use hands and fingers to handle and feel; reach with hands and arms; and be able to lift up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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Global Account Manager - Detroit, MI

Ceva Logistics U.S., Inc.